Bank Teller at ECLAT HR Consulting

Report To: Accounts Manager

Key Responsibilities:

• Process customer transactions, including deposits, withdrawals, transfers, and payments, accurately.
• Handle cash and financial instruments and balance cash drawers daily.
• Deliver excellent customer service and respond to customer inquiries professionally.
• Communicate effectively with customers, including Hausa-speaking clients.
• Promote bank products and services where appropriate.
• Ensure compliance with banking policies, procedures, and regulatory guidelines.
• Maintain confidentiality of customer and bank information.

Requirement

• Minimum of HND/BSc in Banking & Finance, Accounting, Business Administration, or related field.
• 2–3 years of experience as a Bank Teller or in a similar banking role.
• Fluency in Hausa is required; proficiency in English is essential.

Required Competencies:

• Strong cash-handling and numerical accuracy.
• Excellent customer service and interpersonal skills.
• Attention to detail and high level of accuracy.
• Integrity, honesty, and professionalism.
• Effective communication skills (verbal and written).
• Ability to work under pressure in a fast-paced environment.
• Basic knowledge of banking software and MS Office applications.
• Problem-solving and conflict resolution skills.