Job Vacancies at PalmPay

RESPONSIBILITIES:

• Implementation and Coding: Write clean, efficient, and maintainable code following best practices.
• implementation, testing, delivery, and maintenance of product features.
• Creating detailed technical solution plan.
• API Documentation: o Create detailed and user-friendly documentation for API, including usage guides, integration steps, and troubleshooting information. o Keep documentation up-to-date with any changes or enhancements to the libraries.
• Integration with Payment Solutions: o Collaborate with payment solutions architects to ensure seamless integration between API libraries and the core payment processing systems. o Optimize API calls for performance and efficiency.
• Collaboration and Communication: o Work closely with product managers, software engineers, and other stakeholders to understand integration requirements and provide technical solutions. o Communicate effectively with merchants and partners to assist in the development process.
• Security and Compliance: o Implement and adhere to security best practices in API development. o Ensure compliance with industry standards and regulations related to payment solutions.
• Continuous Improvement: o Stay updated on industry trends, emerging technologies, and best practices. o Proactively suggest and implement improvements to the API libraries to enhance performance, security, and user experience.

QUALIFICATIONS:

Education:

• Bachelor's degree in computer science, Software Engineering, or a related field.

Experience:

• 3-5 years proven experience in designing, building, and maintaining systems.
• Strong proficiency in Java and experience with the Spring Boot framework.

Technical Skills:

• Strong understanding of RESTful APIs and microservices architecture.
• Experience with relational databases (e.g MySQL) and NoSQL databases (e.g MongoDB, Redis).
• Experience with API security, encryption, and compliance.
• Knowledge of containerization technologies and orchestration tools is a plus.
• Familiarity with version control systems (e.g Git).

Soft Skills:

• Excellent problem-solving and debugging skills.
• Effective communication skills and the ability to work collaboratively in a team environment.

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JOB PURPOSE

• As a POS Inspection officer, you would be responsible for carrying out different kinds of PALMPAY agent support, leveraging on your experience and our standard operating procedures to help in identifying, preventing, and resolving agent support issues.
• You would also be responsible for visiting agents to resolve their issues in their location. They could have issues related to their POS, a transaction issue (chargeback or disputes), or customer service inquiries. You have to understand transaction processing and the agent banking business to proffer solutions.
• You will work towards reactivating inactive agents and improving the performance of suboptimal performing agents.
• You are expected to work with the highest integrity as any falsified information provided during verification would be considered fraud and the relevant legal processes would be initiated.

Job Responsibilities

• Conduct physical visits to inactive and underperforming agents to address and resolve their issues.
• Troubleshoot and resolve POS device problems, transaction disputes, and general service inquiries at the agents' locations.
• Prepare and submit detailed daily reports on activities, including issues identified and resolutions provided.
• Work to reactivate dormant agents and enhance the performance of agents with suboptimal activity.
• Perform all other functions as may be assigned by a supervisor.

Qualifications

• A minimum of an OND in any business-related discipline
• Experience in POS terminal repair is an added advantage.
• Relevant experience in a Fintech
• Proficiency in using Microsoft Office applications.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Effective written and verbal communication skills to collaborate with cross-functional teams.
• Ability to work independently and as part of a team with a proactive and solution-oriented approach.
• In-depth geographical knowledge of the local environment

Relevant Skills

• Apt attention to details
• Proven simple/complex analytical skills
• Good communication, presentation and interpersonal skills
• Agility and perseverance