Available Jobs at Sun King (Formerly Greenlight Planet)

About the role:

The Customer Fulfillment Specialist will serve as the interface between the company and customers. The person will ensure that customers’ orders are fulfilled in a timely and satisfactory manner, so customers return and refer the business to other potential customers. 

What you would be expected to do

• Manages the entire cluster of retails shops or partners to ensure all orders requested are fulfilled.
• Preparing Proforma Invoice, Packing lists and other sales/export documents.
• Handling all investigations and reconciliations of all customer complaints and queries on short delivery, damaged goods, delayed delivery, delayed order, blocked order, wrong invoicing/pricing etc. on a daily and timely basis and treats all correspondence.
• Communicating with customers to ensure satisfaction after service is provided.
• Partake in the development and implementation of customer service/ fulfillment policies and procedures.
• Direct the daily operations of the fulfilment service team.
• Plan, priorities and delegate work tasks to ensure proper functioning of the department.
• Review and track customer complaints and resolutions.
• Handle complex and escalated customer / fulfillment service issues.
• Define and communicate customer /fulfillments service standards.
• Develop customer/fulfillment satisfaction goals and coordinate with the team to meet them on a steady basis and memos to the department.
• Reports order processing time analysis, on-time departure rate and fulfilment rates.
• Ensures accurate and correct database of customers in line with approved financial risks levels.
• Work with the Sales Team in monitoring the level of trade returns and classification of returns by reason codes with the aim of reducing occurrence to its barest.
• Focus on the key customer service drivers: customer service mind-set; timely order processing, proactive notification about the delivery status; exceptional management efficient order management.
• Work with the Logistics coordinator to ensure on time delivery of customers’ orders and retail outlet

You might be a strong candidate if you

• Have a minimum of HND/BSC in supply chain/Purchasing and supplies/Business management or related field.
• Have 2 years’ cogent experience preferably FMCG in the supply chain line .
• Excellent hands-on Experience on use of computer tools (excel /macros /v-lookup /charts /pivot table) to be able to provide insights into data is a must have.
• Are good in solving problems with an open mind to go the extra mile.
• Have good Internal Stakeholder Management.
• Have the ability to accept changes and come up with agile solutions
• Have SCM Business Knowledge.
• Are an effective time manager and work under little or no supervision.
• Have soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers’ expectations.
• Knowledge and hands on experience in warehousing and distribution.
• Have the ability to work with distributors, sales teams, and sales agents to ensure smooth distribution operations.
• Have knowledge and working experience with a robust ERP / WMS (knowledge of SAP materials management module is an added advantage).

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About the role:

The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

What you would be expected to do

Inventory management

• Receive stock and keep track of inventory from warehouse
• Manage and issue out stock as per FIFO standards
• Dispatch stocks as per requirement
• Maintain and update stock cards
• Keep and provide off-the -shelf sales details when needed
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts on stock
• Receive faulty stock from the field and consolidate for disposal
• Conduct monthly stock take
• Manage all spare parts inventory and re-orders

Reports

• Prepare daily on hand stock report for stakeholders use
• Report on daily issued out stock for replacement and or replenishment
• 3. Repairs
• Repairs and Spare Parts management
• Take custody of the repair tools and tool kits
• Perform basic check on the faulty units before replacement
• Conduct basic repair on the in warranty returns

Store management

• Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
• Ensure neatness on the repair work bench in line
• Observation of safety procedures to avert hazards at the work bench
• Welcome walk-in customers and provide assistance as necessary
• Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
• Support Energy Officers and coordinate with Call Center in resolving customer queries

You might be a strong candidate if you

• Have a Bachelors’ Degree or its equivalent from a recognized institution in any related field.
• Have 2 years’ hands on experience in a service center
• Have effective communication and people skills
• Have broad knowledge of the Sun King products
• Is able to demonstrate high levels of integrity with a proactive and positive attitude.
• Have strong customer focus
• Are a team player with high levels of flexibility
• Have proven report-writing experience
• Possess good problem-solving skills
• Are a computer literate with working proficiency in MS Excel and MS Word