Jobs at Amani Advisory

Description

• The ideal candidate will be responsible for developing and executing creative content strategies that align with the brand's vision and goals. This individual will play a pivotal role in creating engaging and high-quality content to enhance brand awareness, drive engagement, and boost sales.

Responsibilities

• Produce high-quality photo, video, and written content for social media platforms, website, and marketing campaigns.
• Design visually appealing graphics and promotional materials.
• Create product-focused content that highlights features, benefits, and customer use cases.
• Develop and manage the content calendar for platforms like Instagram, TikTok, YouTube, Facebook, and Pinterest.
• Post, engage, and respond to comments/messages to foster community growth.
• Identify trends and adapt content to stay relevant.
• Work with the marketing team to align content strategies with overall brand objectives.
• Partner with influencers and brand ambassadors to develop co-branded content.
• Track the performance of content using analytics tools.
• Provide insights and recommendations to improve engagement and reach.
• Craft compelling narratives that connect emotionally with the target audience.
• Develop blog posts, email newsletters, and product descriptions that align with the brand voice.
• Stay updated with trends in shapewear, fashion, and digital marketing.
• Experiment with innovative content formats and strategies.

Person Specification

• Bachelor’s Degree in Marketing, Business, Communications, or other digital marketing qualifications with 1-2 years experience.
• Proven experience as a content creator, social media manager, or similar role.
• Strong portfolio showcasing photography, videography, and graphic design work.
• Proficiency in design and editing tools like Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) or Canva.
• Excellent storytelling and copywriting skills.
• Familiarity with analytics tools like Google Analytics, Meta Insights, and TikTok Analytics.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Passion for fashion, body positivity, and empowering diverse audiences.
• Experience in e-commerce or fashion brands.
• Knowledge of SEO and content marketing strategies.

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Job Description

• Our client is seeking an experienced, organised and customer-oriented Front Desk Officer to manage its reception activities and support daily salon operations.
• The successful candidate will serve as the first point of contact for clients, coordinate appointments, manage enquiries, oversee front desk administration and ensure clients receive a seamless and professional experience.
• Candidates must have previous work experience in a hair salon, preferably in a front desk or salon management capacity.

Key Responsibilities

• Welcome clients warmly and professionally, ensuring an excellent first impression.
• Manage incoming calls, WhatsApp messages, emails and customer enquiries.
• Coordinate client appointments, bookings, walk-ins and service schedules.
• Provide accurate information about salon services, products, pricing and available packages.
• Manage appointment confirmations, cancellations and rescheduling.
• Attend to customer complaints and resolve service-related concerns professionally.
• Maintain accurate client records and follow up with clients where necessary.
• Coordinate communication between clients, hairstylists and other salon staff.
• Monitor daily front desk activities and ensure smooth client flow.
• Receive and record payments, issue receipts and maintain accurate transaction records.
• Maintain daily sales and appointment records and submit reports to management.
• Monitor salon products and supplies, report low stock levels and support inventory documentation.
• Ensure the reception area and general salon environment remain clean, organised and presentable.
• Maintain client confidentiality and uphold the salon's professional standards.

Requirements and Qualifications

• Bachelor's Degree or HND in Business Administration, Management, Hospitality or a related field.
• 2–3 years' relevant work experience in a hair salon or beauty establishment.
• *Previous experience in salon management or salon front desk operations is mandatory.*
• Good understanding of salon operations, appointment scheduling and customer service procedures.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, Google Workspace and basic administrative tools.
• Strong organisational and multitasking abilities.
• Good customer relationship management and problem-solving skills.
• Ability to handle difficult clients and manage complaints professionally.
• Good record-keeping and basic financial documentation skills.
• Professional appearance, good grooming and a welcoming personality.
• Ability to work independently and demonstrate initiative in a fast-paced environment.