Front Desk Manager at Amani Advisory

Job Description

• Our client is seeking an experienced, organised and customer-oriented Front Desk Officer to manage its reception activities and support daily salon operations.
• The successful candidate will serve as the first point of contact for clients, coordinate appointments, manage enquiries, oversee front desk administration and ensure clients receive a seamless and professional experience.
• Candidates must have previous work experience in a hair salon, preferably in a front desk or salon management capacity.

Key Responsibilities

• Welcome clients warmly and professionally, ensuring an excellent first impression.
• Manage incoming calls, WhatsApp messages, emails and customer enquiries.
• Coordinate client appointments, bookings, walk-ins and service schedules.
• Provide accurate information about salon services, products, pricing and available packages.
• Manage appointment confirmations, cancellations and rescheduling.
• Attend to customer complaints and resolve service-related concerns professionally.
• Maintain accurate client records and follow up with clients where necessary.
• Coordinate communication between clients, hairstylists and other salon staff.
• Monitor daily front desk activities and ensure smooth client flow.
• Receive and record payments, issue receipts and maintain accurate transaction records.
• Maintain daily sales and appointment records and submit reports to management.
• Monitor salon products and supplies, report low stock levels and support inventory documentation.
• Ensure the reception area and general salon environment remain clean, organised and presentable.
• Maintain client confidentiality and uphold the salon's professional standards.

Requirements and Qualifications

• Bachelor's Degree or HND in Business Administration, Management, Hospitality or a related field.
• 2–3 years' relevant work experience in a hair salon or beauty establishment.
• *Previous experience in salon management or salon front desk operations is mandatory.*
• Good understanding of salon operations, appointment scheduling and customer service procedures.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, Google Workspace and basic administrative tools.
• Strong organisational and multitasking abilities.
• Good customer relationship management and problem-solving skills.
• Ability to handle difficult clients and manage complaints professionally.
• Good record-keeping and basic financial documentation skills.
• Professional appearance, good grooming and a welcoming personality.
• Ability to work independently and demonstrate initiative in a fast-paced environment.