Fresh Jobs at NewGlobe

What You Will Do

• Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and software problems remotely and in person
• Visit operational sites to assist school staff by deploying academy technology, including both new installations and redeployment of existing equipment
• Provide technical support for teaching accessories including smartphones, teacher tablets, power banks, and any other assets that may be made available
• Ensure the efficiency and reliability of Internet service and computer environment in the support office
• Install and configure operating systems and software to agreed standards under the direction of the IT Manager
• Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations, and carrying out routine procedures
• Maintain a high degree of customer service support for all support queries and adhere to all service management principles and policies
• Maintain a record of any software or hardware problems detected, escalate when appropriate
• Use data provided by reports to detect and even anticipate problems in the field so as to drive resolution before the issue is even reported
• Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens etc.

What You Should Have

• Minimum two years of work experience in the ICT environment
• Ability to use tools like soldering irons to fix hardware issues
• Experience in troubleshooting hardware and performing tasks like changing batteries, screens, motherboards, and other working equipment in order to fix broken devices like tablets and smartphones
• Working technical knowledge of current protocols, operating systems and standards
• Excellent technical knowledge of PC hardware
• Software and hardware troubleshooting
• Basic experience with routers, switches, and firewalls
• Experience with Microsoft suite applications and exposure to basic troubleshooting
• Understanding of TCP/IP and Local Area Networks
• Excellent writing and oral communication skills
• Good research skills, including the ability to identify and propose solutions to issues/crisis
• Knowledge of Android operating system and smartphones
• Bachelor degree in IT, or related Information Technology field of study
• Vendor neutral industry certification such as: Cisco CCNA, CompTIA Network+, A+, or MCTIP certification.

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About The Role

• Each Supervisor is responsible for the professional development, including ongoing performance management of school staff. As a Supervisor, you are in schools each day, providing ongoing mentorship, specific performance feedback, and on-going group and personal training. In this role, you also engage with all stakeholders of the schools under your care, including government officials, parents, and community groups as may be required. Your role is the nexus of all that we do, ensuring the implementation and results of our overall programing, integrating school management, leadership & development of school staff, instructional design and technology. Using big data that provides a visibility into everyday teaching practices and school management, you work with school staff to improve performance – with the goal of student performance and character development in mind – and provide feedback on core programming to our design teams.
• This team is laser focused on outcomes, inherently collaborative in nature, loves fostering leadership in others, is unwaveringly committed to ensuring a quality education for our pupils, and is excited about creating incredible learning interventions that drive positive behavior and mindset change in adults. You will flourish on this team if you are: a team player, hyper-focused on results, flexible in a dynamic environment, and have fun while working hard.

What You Will Do

• Be responsible for supervising the work of all school leaders in your assigned area, including all aspects of School Management, and community and parent engagement. Ensure each school leader delivers on promise of learning and holistic development for children, has a strong and high-performing cohort of teachers, operates within its budget and sustains enrollment necessary for financial sustainability;
• Use data from multiple sources, including your own classroom observations and school management observations, quality assurance audits, and big data on school staff behavior, to lead school staff to improve their practice, with an unwavering eye to student learning and holistic development.
• Use data from multiple sources to ensure effective school management, and a safe learning environment.
• Be in schools 90% time, observing teaching, management, and engaging with stakeholders, including government officials, parents, and community groups. This is a field-based role, and you must be willing to travel to schools every day, with occasional overnight or long-distance travel
• When observing or holding meetings, use rubrics or other documents to support structured observation and reporting.
• Support specific school events, including collaborating on programming for such events as school opening celebrations, parent teacher conferences and school closing celebrations, as well as community showcases and participation in co-curricular competitions.
• Ensure school staff and students are prepared to sit in government-proctored exams, as they may occur on a termly/semester basis, and with particular attention to national examinations.
• Ensure school strength and support enrollment efforts.
• Ensure local regulatory processes are followed, including environmental & social standards, as well as national regulations.
• Lead leadership & development sessions the course of the school year, and during induction training for new staff, using the materials and programming developed by the Leadership & Development team.
• Support schools through transition of staff, including school leaders and teachers; work with local government and other local organizations as needed.
• Other duties as assigned

What You Should Have

• Proven community leadership experience, leading teams of people to accomplish an objective.
• Experience in mentorship and coaching of youth and adults, either inside or outside of a school setting.
• Two years of teaching experience highly preferred
• Belief in data-driven decision making
• Relentless focus on achievement for yourself and others
• Bias towards action
• Willingness to travel
• Flexible and loves to work in a dynamic environment
• Collaborative leader with strong relationship building skills
• Strong interpersonal skills
• Strong communication skills, with fluency in English and Hausa required
• Undergraduate degree in any field. A B.Ed or a Masters degree is an added advantage.