Latest Job Vacancies at Mastercard Nigeria

Reference ID: R-175948

Job Description
Associate Managing Consultant, Advisors Client Services:

• The Advisors Client Services team is a key differentiator for Mastercard, delivering the cutting-edge services that help our customers grow.
• Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.
• We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations.
• Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services.
• While specializing in the payments industry, Advisors Client Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
• We are looking for passionate and talented professionals, who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team.

Make an Impact as an Associate Managing Consultant:

• As an Associate Managing Consultant, you will have the opportunity to lead key client engagements across a range of industries and types of projects, such as consulting services, Test & Learn, digital marketing, or data and analytics. Working with technology and data, you will generate key hypotheses and independently structure workstreams covering client problems.
• Overseeing the day-to-day work of the project Client Services team, you will identify creative and useful analyses to address client problems, synthesize analyses into clear, sound recommendations, and create effective, impactful storylines and slides. Responsibilities within project management will include building strong relationships with mid-level client management and independently assessing client agenda, internal culture and change readiness.
• In leading the problem-solving process to drive high-value decisions, you will also have the opportunity to mentor junior teammates and contribute to the firm's intellectual capital and solution development.
• At Mastercard, you are expected to not only have a tremendous impact in transforming our clients, but also have a leading role in shaping the organization’s future.
• Bring your Passion and Expertise

Qualifications

• Undergraduate or Master's Degree and at least 3 - 5 years of work experience after completing your undergraduate degree.
• Experience in a consulting organization as a consultant.
• Experience directly managing multiple people across multiple workstreams
• Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
• Exposure specifically in payments and / or retail banking or merchants preferred
• Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language(s).
• Demonstrated ability to build trust-based relationships with both junior- and senior-level client contacts.
• Ability to multi-task in a fast-paced, deadline-driven environment.
• Advanced Word, Excel, and PowerPoint skills required, SQL / data expertise preferred.
• Candidates must be eligible to work in the country of which they are applying for a position in, as well as eligible to apply for travel visas as required by travel needs.

We recruit for and value the following core competencies:

• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients.
• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills.
• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions.
• Communication and Presence: Excellent written and verbal communication skills in client-facing situations, positioning Mastercard’s solutions as high value solutions in sales and delivery conversations.
• Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.
• Integrity: Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from our mistakes.
• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.

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Reference ID: R-168888

Overview

• The West Africa team is looking for a Manager, Technical Account Management to drive our customer experience strategy forward, by consistently innovating and problem-solving.
• The ideal candidate will work with our banking partners or third-party processors and will be responsible for all aspects of the technology and operational relationship with the customer.
• Help identify business opportunities through understanding of the customer’s technology infrastructure and Partners with customers to develop annual business plans and conducts quarterly operational reviews.

Role

• Engage Account Mangers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
• Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
• Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.
• Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers.
• Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality.
• Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes.
• Build, grow, and manage operational and technical relationships with Customers
• Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities.
• Act as escalation point during implementation of customer implementation projects to ensure customers’ and MasterCard’s needs are met.
• Grow and manage close strong working relationships with customer's executive and decision-making-level contacts.
• Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology
• Identify customer needs and communicate operational enhancements to relevant internal stakeholders.
• Act as Trainer to deliver our Mastercard Academy content to customers
• Guides customers to ensure their compliance with all Mastercard technology enhancements and mandates.
• Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems.
• Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales.

All About You

• Ability to work effectively across all segments of Mastercard and customers’ organization.
• Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
• Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
• Extensive knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.
• Project management and implementation skills preferred
• Technology and operations related skills required
• Interpersonal and negotiation skills required.
• Strong analytical/problem solving and planning skills.
• Articulate and creative, adept at delivering presentation to executive level audiences.
• Must possess solid knowledge of business drivers, technology solutions and players, best practices employed across all stakeholders, Mastercard products & rules, and competitor solutions, and regulatory implications
• Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.