Job Vacancies at Mastercard

About Job

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Associate Managing Consultant, Advisors

• Associate Managing Consultant, Advisors Client Services
• The Advisors Client Services team is a key differentiator for Mastercard, delivering the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services.  While specializing in the payments industry, Advisors Client Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
• We are looking for passionate and talented professionals, who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team.
• Make an Impact as an Associate Managing Consultant
• As an Associate Managing Consultant, you will have the opportunity to lead key client engagements across a range of industries and types of projects, such as consulting services, Test & Learn, digital marketing, or data and analytics. Working with technology and data, you will generate key hypotheses and independently structure workstreams covering client problems. Overseeing the day-to-day work of the project Client Services team, you will identify creative and useful analyses to address client problems, synthesize analyses into clear, sound recommendations, and create effective, impactful storylines and slides. Responsibilities within project management will include building strong relationships with mid-level client management and independently assessing client agenda, internal culture and change readiness.
• In leading the problem-solving process to drive high-value decisions, you will also have the opportunity to mentor junior teammates and contribute to the firm's intellectual capital and solution development. At Mastercard, you are expected to not only have a tremendous impact in transforming our clients, but also have a leading role in shaping the organization’s future.
• Bring your Passion and Expertise
• We recruit for and value the following core competencies:
• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients.
• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills.
• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions.
• Communication and Presence: Excellent written and verbal communication skills in client-facing situations, positioning Mastercard’s solutions as high value solutions in sales and delivery conversations.
• Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.
• Integrity: Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from our mistakes.
• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.

Qualifications:

• Undergraduate or master’s degree and at least 3–5 years of work experience after completing your undergraduate degree
• Experience in a consulting organization as a consultant
• Experience directly managing multiple people across multiple workstreams
• Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
• Exposure specifically in payments and / or retail banking or merchants preferred
• Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language(s)
• Demonstrated ability to build trust-based relationships with both junior- and senior-level client contacts
• Ability to multi-task in a fast-paced, deadline-driven environment
• Advanced Word, Excel, and PowerPoint skills required, SQL / data expertise preferred
• Candidates must be eligible to work in the country of which they are applying for a position in, as well as eligible to apply for travel visas as required by travel needs.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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Overview

• Responsible for the project management and delivery of new and complex products/platforms and services
• Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan
• Acts as the knowledge expert on new and complex products and the most effect means of delivery
• Oversees development of delivery process maps that articulate all assets and functions to be coordinated

Responsibilities

• Acts as a project manager and key end-to-end resource lead on small to mid-sized projects
• Supports the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process
• Contributes to the delivery of integrated solutions that address customer needs
• Supports Product Delivery teams, internal partners and key stakeholders to provide support in a market or region
• Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and customers
• Analyzes data from product delivery projects and reports on performance relative to success metrics
• Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks

Requirements

• Moderate professional experience in financial services, cards, payments or another related field
• Understands Mastercard’s product delivery process
• Experience working at Mastercard facilities and on Customer business locations.

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Job Description Summary

• The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
• It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
• Products and Solutions support the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers.
• They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop.
• Products and Solutions report to the Customer Solution Center Lead + regional function team (e.g. regional Commercial Products lead).

Key Responsibilities
Act as an expert for their geography/solution portfolio:

• Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment.
• Accountable for having a deep understanding of the assigned product, service or platform.
• Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities.
• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions

Support CSC value proposition development and sale:

• Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition.
• Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition.
• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)

Drive localization, market enablement and support sales:

• Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness.
• Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship.
• Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

Knowledge and Best Practice Sharing:

• Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA.
• Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts.

Required Skills

• Deep technical expertise in assigned product, service or platform capability.
• Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms.
• Clear ability to problem solve and understand relationship with the client’s needs.
• Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers.
• Strong communication skills.

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Overview

• This individual is the ‘Go To’ person for Business Development across the assigned location within West Africa ensuring alignment between the location’s ‘go-to-market’ approaches and the overall MEA Business Development strategy, taking into account the region’s longer term strategic initiatives.
• Establish new partner / enabler / joint venture integration with capabilities to sustain MasterCard’s competitive advantage and tracking performance against key objectives. This individual will have responsibility for establishing and maintaining strong business relationships with Issuers, vendors, the banking industry and the regulators across the assigned location.
• Fundamental to accelerating the development of the business in the allocated location, is a backbone of strong issuance strategy in partnership with key Banks. The individual will be responsible for developing a dedicated Issuance plan and strategy across the assigned location.
• In addition, the successful candidate must have a sound knowledge of the payments industry P&L and how to maximize revenue through an effective issuance strategy.
• The individual will support in the development of the allocated location’s Interchange strategies, in collaboration with all regional cross-functional teams.
• The successful candidate will be required to support in the assigned location’s Regulatory dialogue and support Country Management, on all matters relating to national and regional interests.

Role
The job holder will carry out responsibilities detailed below in the assigned location within West Africa markets:

• Develop sales pipeline leveraging all available resources in coordination with the product development and account management teams
• Work with Customer Account Managers and Country Managers to identify opportunities to sell new products to existing customers
• Participate in high-level, interactive conversations with key decision makers around new or emerging product opportunities
• Analyze customers’ existing business through profitability modeling, financial forecasting and competitive analysis and recommend opportunities for additional revenue
• Develop long-term growth strategies to optimize mutual profitability across debit and credit business lines
• Work with virtual team of MC subject matter experts to strategically articulate value propositions to close new business opportunities
• Develop financial modeling and business cases for identified opportunities
• Execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing
• Be the responsible “face of MasterCard” to the prospect/customer through high level interactions with key stakeholders such as senior bank executives, country regulatory contacts, representatives of marketing and card vendors as well as third party processing companies.

All About You

• Deep business development and marketing experience
• Strong project management, problem-solving, analytical, and organizational experience
• Demonstrated experience in managing multiple stakeholders in a multicultural environment across multiple geographic locations
• Excellent writing and presentation skills, extensive experience in communicating in international environment at senior management level
• Strong negotiation and influencing skills
• Organization and time management skills; ability to multi-task
• Exceptional business judgment and strategic planning skills
• Business Case development, including financial analytics
• Budget preparation and management
• Ability to work collaboratively
• Solid solution development skills and effective working both independently and in a team environment
• Strong written and verbal communication skills, including presentation skills
• Strong client management skills
• Strong teamwork skills.

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Job ref.: R-144813
Reports to: Customer Solutions Center Lead (CSCL)

About the Role
Technical Architect:

• The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
• It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
• Customer Solution Center Technical Architect is provider of deep expertise on solution architecture to ensure feasibility of bespoke implementation. Working together with solution architect and solution specialists, Technical Architect understands details of proposed bundles & solutions to manage technical implications and to assess how they can be implemented with clients.

Key Responsibilities
Act as a technology expert for their geography or segment portfolio:

• Understand clients’ needs and current technological stack.
• Closely coordinate with solution specialists to understand product functional capabilities and technical integration requirements.
• Works with solution architect and solution specialists to recommend new needs-based solutions & bundles to customers to address key customer “pain points.”
• Provide internal intel to the CSCL/Solution Architect on what is ready and roadmap timelines from a technology perspective

Support CSC value proposition development and sale:

• Defines a locally relevant and globally scalable solution design based on existing Mastercard and partner 3rd party assets.
• Provides techno-functional support in pre-sales narrative development and client conversations.
• Leads pre-scoping, pre-sales technical discovery and mapping to client environment.
• Map technical specifications of the proposed solution to the client architecture.
• Bring technology related budget discussions, in collaboration with Finance, to SA and squad team for problem solving.
• Identifies, readies and manages the local system integrators required to roll-out the new solutions/products in the market.
• Collaborate with the appropriate client teams to develop integration methodology of the new solution in the client environment.
• Closely coordinate with Market Delivery/TAMs or O&T Technical Consultants to ensure that post-sales handover is smooth.
• Manage handover to the implementation teams of MA and clients to ensure that the right technical integration roadmap has been laid out.
• Address technical concerns, ideas and suggestions related to proposed value propositions

Knowledge, insights and best practice sharing:

• Shares best practices with Technical Architect community.
• Provides input to the product/solution groups and technology leads to enhance their product/solution and platforms to meet the needs of customer sin the market

All About You

• Bachelor’s Degree in Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education.
• Operational /technical background within the payments and financial services industries.
• Prior Implementation, product management experience in payments domain platforms like Issuer processing, acquirer processing products is an advantage.
• Prior technical/integration experience with payment ecosystem players (Merchants, PSP, Loyalty Platforms, Gateway’s, Acquirers & Commerce Providers).
• Experience in product development and/or business analysis.
• Knowledge of techniques for requirements capture and specification and the ability to balance tactical commercial needs against the needs of strategic Product & architecture.
• Understanding of APIs or working in new product development/innovation departments.
• Prior knowledge of Mastercard Products and Services is a plus.
• Problem solving, product documentation, and project management skills.