Senior Analyst, Product Delivery at MasterCard

Overview

• Responsible for the project management and delivery of new and complex products/platforms and services
• Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan
• Acts as the knowledge expert on new and complex products and the most effect means of delivery
• Oversees development of delivery process maps that articulate all assets and functions to be coordinated

Responsibilities

• Acts as a project manager and key end-to-end resource lead on small to mid-sized projects
• Supports the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process
• Contributes to the delivery of integrated solutions that address customer needs
• Supports Product Delivery teams, internal partners and key stakeholders to provide support in a market or region
• Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and customers
• Analyzes data from product delivery projects and reports on performance relative to success metrics
• Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks

Requirements

• Moderate professional experience in financial services, cards, payments or another related field
• Understands Mastercard’s product delivery process
• Experience working at Mastercard facilities and on Customer business locations.