Fresh Jobs at EdoBEST

About The Role

• The Associate, Information Technology role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions.
• Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems, as well as the line management of IT officers.
• The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.

What You Will Do

• Provide first point of IT Support contact for all staff, covering all PC hardware, software, smartphones and tablets, as well as any associated peripherals.
• Deploy computers and associated peripherals including new installations and redeployment of existing equipment.
• Install and configure operating systems and software to agreed standards under the direction of the IT Manager and other immediate supervisors.
• Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations and carrying out routine procedures.
• Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system.
• Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required.
• Log all incidents and service requests in the designated service desk system, where necessary login on behalf of the staff.
• Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
• Ensure system and data security is maintained at a high standard, ensuring the integrity of the company’s network is not compromised.
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
• Work with colleagues to monitor performance of company’s systems, ensuring that issues are appropriately escalated and resolved.
• Provide technical assistance to project teams and undertake technical project roles when required.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
• Provide at all times a professional, courteous and rapid response to individual users.

What You Should Have

• Excellent technical knowledge of PC/Mac hardware
• Working technical knowledge of current protocols, operating systems and standards
• Software and hardware troubleshooting
• Windows desktop (7/8) experience
• Microsoft Office 2010/2013 support
• Active Directory administration
• TCP/IP Experience working and training on a variety of IT subjects and applications
• Excellent Writing and oral communication skills
• Good research skills, including ability to identify and propose solutions to issues/crisis
• Knowledge of Android technologies, Smart Phones, LAN and Wi-Fi configurations
• A Degree from a recognized university with top marks in Computer Science or a related discipline
• Experience working within a fast-paced environment Desirable
• Experience with admin of Microsoft systems such as Exchange, Navision, IIS, or SharePoint.
• Routers, switches and firewall experience

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

go to method of application »

About the Role

• The Officer, IT Operations role combines the provision of front-line support and superior customer service to our schools and support teams with the responsibility for one of our key functional areas in IT Operations, including asset management, problem management, and support office support.
• The Officer role rotates between these functional areas, bringing fresh energy and insights to each area, while gaining experience over the different aspects required to ensure our Tech investments deliver on our ambitious mission. It will involve rolling up your sleeves to get the day to day done with ensuring overall delivery excellence for your assigned area.
• The role reports to the Manager, IT Operations, who has broad oversight over the programme, and involves mentoring and developing Associates.

What You Will Do

• Ensure delivery against one of our key functional areas for IT Operations:
• Teacher Tablets: ensuring high availability of teacher tablets, including proper assignment, monitoring, and troubleshooting.
• Smartphones and Tablets - ensuring high availability of school leaders and field staff devices, including proper assignment, monitoring and management (mobile device management), and procurement.
• Problem Management - ensuring that all Tech issues ("incidents") are properly tracked and regularly analysed to identify our key "problems" (recurring incidents) - and to work on sustainable solutions
• Support Office Support: ensuring the support office is high-functioning - working IT Assets (laptops, printers, etc.), network, firewall, PBX, etc.
• Provide first point of IT support contact for all staff, covering all hardware, software, and associated peripherals.
• Proactively troubleshoot using reports and data analytic tools provided - and also contribute back to their evolution and improvement.
• Deploy IT assets and associated peripherals, including new installations and redeployment of existing equipment.
• Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
• Visit schools to understand pain points and receive feedback.
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
• Supervise, train, and mentor junior staff members in all of the above.
• Provide technical assistance to project teams and undertake technical project roles when required.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.

What You Should Have

• A Degree from a recognized university with top marks in a relevant discipline
• Suitable IT/industry work experience
• Experience working within a fast-paced environment
• Excellent technical knowledge of IT hardware, including laptops, mobile devices (esp. Android), and peripherals
• Software and hardware troubleshooting ability
• Experience working and training on a variety of IT subjects and applications
• Analytical capability - ability to analyze data sets and be data driven. Advanced analytical capabilities, such as SQL, a plus.
• Strong writing and oral communication skills
• Research skills, including ability to identify and propose solutions to issues/crisis

You're also

• A detailed doer – You have a track record of getting things done. You're organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent's hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience,
  and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you've missed things or failed today.
• A data-driven decision-maker – When making decisions, you don't rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don't just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

go to method of application »

About the Role

• As the Programme Manager of School and Community Management you will be responsible for assisting in the management of the entire “front of house” school operations from beginning to end. 
• This is a highly hands-on job, involving intense programme management skills, impeccable customer service, and constant accountability. This includes managing the engagement field team responsible for launching and managing new partnership schools as well as overseeing the execution of advertisements, events, and parent programmes.

What You Will Do

• Coordinate the Management of ‘EdoBEST Education’ Partnership Schools in collaboration with the Director of Schools and Academics
• Supervise and Manage Community engagement strategy for building powerful public schools
• Develop, manage and supervise PTA engagement activities in day to day running of the schools
• Coordinate schools, supplies, grounds, and overall inventory management; principal supervision and mentorship; and more – including accountability measures
• Coordinate community outreach across all ‘EdoBEST Education’ Partnership communities including advertisements, events, communications, programmes, promotions and more aimed at parents, community leaders and influencers, and general public.
• Spend time in EdoBEST Partnership communities developing knowledge of the communities as well as driving customer insights and critical business issues opportunities.
• Assist in recruiting, induction trainings, workshops, and on-going professional development.
• Oversee the collation of information from all departments; maintain weekly trackers, supervise data collection from field; work with assigned partners and Director to increase community linkages.
• Ensure that schools` grounds and buildings are maintained, oversee repairs, and training principles.
• Develop and work with Parent Teachers Associations, Community Leaders in developing strategic plans for school management.
• Oversee activities of the department in the absence of the Director.

What You Should Have

• A Bachelor's degree in social sciences, Community Development, Business Management or in any relevant field.
• At least 5 years relevant experience, including extensive experience in operations, programme management, managing field teams, retail, sales, and customer strategy
• Prior experience working within a fast-paced, metric driven sales organization; start up or high-growth company experience preferred
• Experience working with low-income customers; community engagement in the education or health sector is a major plus
• Experience planning events; interacting with major stakeholders; community, business and government
• Passion for NewGlobe’s vision of democratizing the right for all children to succeed.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates.  You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their benefit, experience,
  and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

go to method of application »

About the Role

• We are looking for an operationally focused, relentlessly driven star to lead our People Group across the programme.
• This is a high-impact role for someone who loves challenges.
• You will be laser focused on motivating and retaining our best staff, and will work to ensure that our service delivery positively impacts all staff. 
• The ideal candidate comes from a strong commercial background.
• You may have retail, operations, or consulting experiences, with a strong track record managing organisations and people in very fast-paced environments.
• You are energetic, tireless, relentless, and you are comfortable dealing with people of all backgrounds.

What You Will Do

• Ensure top-notch global People service delivery. This means ensuring that all processes that touch employee needs are running smoothly. This includes all aspects of the employee life cycle, including contracting, employee on-boarding, payroll, benefits management, office administration, administration of off-site spaces, employee engagement, staff retention and career progression.
• Execute on a data-driven approach across all People activities. It is your responsibility to ensure you and your team are leveraging all available data to drive decision-making.
• You will collaborate with other Groups and Departments on programming, including but not limited to Schools, Talent Acquisition, Technology, and Finance.
• Align company processes and policies with best practices and employment/labour regulations in all countries of operation.
• Execute on performance and talent management initiatives and resource planning.
• Lead all investigations, meetings, and reviews related to any disciplinary issues of gross misconduct or gross negligence, as well as any appeals or grievances.
• Lead on design and execution of child protection and safeguarding mechanisms.
• Supervise the Manager, Administration and Manager, People Operations and other People staff as needed to ensure delivery of all People Group programming.

What You Should Have

• Bachelor’s degree in business or other related field with top academic marks; MBA/grad degree a plus.
• At least eight years’ experience, including within leadership roles and for rapidly scaling companies - across operational and project managerial capacities.
• Strong analytical thinker, ideally with previous experience in board commercial and operational areas.
• Self-starter; highly driven individual that will take ownership from the get-go and proactively look for improvement.
• Strong leadership skills and demonstrated ability to work with a very diverse workforce.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates.  You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their benefit, experience,
  and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.