Fresh Vacancies at eHealth Africa (eHA)

Department: ICT Services
Minimum Experience: Entry-level
Employment Type:Full-Time National Employee

Purpose of the position

• The Associate helpdesk will be primarily responsible for answering queries and addressing system and user issues in a timely and professional manner.
• The associate will also be responsible for the operations of secure and highly available computing platforms, servers, and networks through active monitoring.

What you’ll do
To perform this role successfully, the Associate Helpdesk must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Provide first-line response to requests for technical assistance received by phone, email, remote desktop, and help desk emails
• Maintain and support local and remote employee computers, tablets, smartphones, servers, printers, network equipment, and common applications
• Assemble, install, troubleshoot all PC, Server, Network hardware, and software
• Resolve all PC, Server, Network hardware, and software issues
• Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc)
• Automate the setup of various in-house applications
• Install, upgrade, and continuously improve the company operating environment
• Maintain the ongoing reliability, performance, and support of the infrastructure. This includes monitoring operating environments.
• Responding to incidents, problems, and planning for growth.
• Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware
• Assist with onboarding of new users
• Monitor and manage fleet dispatch systems.
• Follow-up on helpdesk issues/requests until resolved
• As required, participate in after-hours projects and/or on-call rotation shifts
• Provide updates, status and completion reports to supervisors and user
• Help track and inventory all computer hardware via a ticketing system
• You must exhibit a great amount of flexibility in delivering your duties.
• You must be flexible to undertake any other reasonable duty assigned by your supervisor
• Participates in and promotes a positive, supportive, cooperative team environment.
• You will be required to frequently travel between company worksites and client locations when required
• Provide ad hoc support to projects and partners
• Observe safety and security procedures.
• You must always adhere to policies and procedures.
• You will adhere to the eHealth Africa Code of Conduct as well as ethical standards of the field

Who You Are
The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job:

• Bachelor's Degree in Computer Science, Computer Engineering, Software Technology, or other related field or equivalent years of education and work experience or any related field.
• One - Two (1-2) years working experience in Networking/Network Administration, preferably in an NGO or an equivalent combination of education and experience.
• Ability to assess and learn new technology quickly.
• The capability of adapting to rapidly changing business requirements is required.
• Experience with business rules management systems and decision engines is a plus.
• Able to communicate by various modes such as verbally in-person, Mobile phone, pager, and direct connect/radio.
• Excellent interpersonal communication skills, organizational skills, and great attention to detail. Must be able to work as a member of a team and possess good problem-solving skills.
• Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills.
• Basic computer skills, including Google applications, Microsoft Windows, and Microsoft Office Suite.
• Proficiency working within specialized software utilized for ticketing and managing escalations.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.

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Department: Program Operations
Employment Type: Full-Time - National Employee
Level: Senior Manager / Supervisor

Purpose of the Position

• The Global Health Informatics directorate is responsible for developing, maintaining and implementing digital solutions used by both eHA and it's partners.
• S / he will oversee both the product development team who develop / integrate solutions and the GIS and Analytics services team.
• S / he will provide leadership and motivation for the engineering and services teams and collaborate with cross-functional teams including:
  • New Business Development
  • Program Management and Communications
  • External Stakeholders
  • Executive Team

Keywords: Health Informatics, Product Management, Software Development, Release Planning, Agile.

What You’ll Do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

Product Strategy:

• Responsible for the development of a sustainable strategy and  business / cost model for the directorship
• Provides visible leadership for the organization within the Global and Public Health Informatics community.
• Overall responsibility for the product strategy of current and future eHA suite of tools
  • LoMIS, Data Portal, PlanFeld, SMART
• Regularly meet with Program Management to assess and define future product needs
• Communicate overall vision for product development to Sr management, stakeholders, partners and development team

Oversee Solution design and delivery:

• Lead, mentor and coach highly skilled engineers to deliver highly performant, well tested, scalable and usable applications
• Review and oversee the design and implementation of all software applications
• Formulate strategy, Solutions & Implementation of digital health solutions and approaches
• Work with Programs to set the high level development priorities/schedule
• Provide oversight to ensure that the development team is making good choices about when to build new software, reuse existing software or integrate with third party software/systems
• Ensures that the management and deliverables of informatics solutions are completed on schedule and stakeholders are kept aware of progress and milestones

New Business Development:

• Performs business and technical feasibility analyses of complex informatics projects
• Builds strategic relationships with key leaders in Global and Public Health Informatics to intimately understand the needs of Sub-Saharan Africa.
• Organization Strategy
• Actively participates in organization strategy conversations as part of the Senior Management Team
• Collaborates actively with national partner institutions, professional associations, and vendors and represents eHA at conferences, meetings, and working groups to promote informatics thought leadership and visibility.
• Development and monitoring annual and multi-year capital and operational budgets for the various projects and programs.

Team Management Responsibilities:

• Oversee the professional development of direct reports
• Ensure directorate adherence to legal and company standards
• Monitor and analyze directorate operating costs
• Participates in and promotes a positive, supportive, cooperative team environment.
• Attends and participates in annual strategic planning meetings, country management meetings, staff meetings, training classes, and supervision.
• Adheres to organizational Policies and Procedures.
• Adheres to eHA's Code of Conduct as well as ethical standards of the field.

Who You Are
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:

• PhD or Master's Degree in Health Informatics, Software Development or other related field or equivalent years of education and work experience or any related field.
• Minimum of 10 years of experience as a Lead consultant or advisor to companies on digital health delivery system and setup would be an added advantage
• Demonstrated executive/managerial skills, including experience managing complex programs.
• Experience in building roadmap for health informatics system and strategic health policy
• Ability to conduct research in relevant health informatics systems areas and capacity to support enabling environment for Health and mHealth projects and products.
• Experience with technology systems, informatics, strategic planning.
• Demonstrated ability to manage budgets, develop staff, and work with executive management on both short and long term strategic planning.
• Demonstrated capacity to effectively communicate via writing, public speaking and interpersonal interactions.
• Practical knowledge of open source data integration and business intelligence tools
• Cognate experience in data integration, cleansing, analysis and visualization of data (Data Analytics & big data)
• Experience using project tracking systems (e.g. JIRA, Asana, etc)
• Demonstrated ability to effectively interact with Board of Directors, funders, community organisations, government officials, corporate executives, general public and staff.
• Demonstrated ability to work as a member of a team.
• Excellent organizational, analytical and problem-solving skills.
• Knowledge of technology project management
• Strong leadership skills that include the ability to build effective teams, ability to motivate others, delegate, and make timely / quality decisions

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.