Assisatant Head, Academy(Program Manager) at Alfred and Victoria Associates

The ideal candidate would be agile, ability to perform duties independently under general, minimal supervision within specific assignments.

• Identifying in-house training opportunities, following up and involving subject matter experts accordingly.
• Ensure an annual calendar of courses that is relevant & appealing to the market, effectively priced & optimally publicized.
• Ensure a strong faculty of facilitators with no single point of failure: ensure effective development & required availability.
• Identifying & following up e-learning opportunities
• Providing support in the development of in-house training proposals.
• Ensure excellent passing scores for examined courses.

Recruitment

• Ensure development of well profiled high-quality database of IT & Project Management skills
• Ensure excellent turnaround time & high success rate (>80%) of recruitment /outsourcing briefs Ensure effective liaison & leverage of recruits
• Ensure effective management of outsourced staff

E-learning

• Ensure the development of timely high-quality cutting-edge offerings
• Ensure excellent creative input, attention to detail & functional outputs

Marketing communication for public training

• Manage, & develop All units in the Academy: Instructor Led Training, e-learning, Recruitment – for external clients
• Identifying appropriate target audience for training programme
• Developing & administering mailing lists, e-mails & adverts
• Following up with potential clients
• Grow the Academy brand & position optimally across Africa
• Knowledge of market trends, competitor activities, Academy’s positioning & offerings & respond appropriately.

Logistics Management

• Coordinating logistics (venue, equipment, course materials, catering, etc) for internal & external training.

Customer Relationship Management

• Developing & maintaining a rich client database
• Developing & maintaining strong relationships with target clientele (persons in charge of training/HR & the end customer)
• Automated tracking of opportunities & client history
• Automated mailing
• Data mining

REQUIRED COMPETENCIES

• Demonstrable experience of working with clients in a business context supporting them in the use of learning technologies and blended learning, and comfortable advising on the use of technologies such as Learning Management Systems.
• Sound understanding of good learning design and the management of learning, and the difference that great learning & development can make to a business.
• Confident with customers, and confident working with senior stakeholders at a strategic level

Education Qualification:

• A good first degree

Professional Qualification:

• IT professional certifications, Project management certifications

Experience:

• Previous experience in a similar role, and a minimum of 5 years of working experience