Jobs at ISN Medical

Job Role

• The Area Sales Manager (ASM) is responsible for driving revenue growth, market penetration, customer acquisition, and retention within the assigned territory for the Diagnostics Business Unit. 
• The role ensures the achievement of sales targets through effective territory management, strategic customer engagement, accurate sales forecasting, and strong execution of business development initiatives.

Key Responsibilities

• Develop and maintain strong business relationships with existing and prospective clients across the region.
• Identify, pursue, and convert sales opportunities to expand market share and business growth.
• Manage and follow up on all sales leads and customer inquiries within the assigned territory.
• Build and strengthen value-based partnerships with customer centers and key stakeholders.
• Execute effective territory coverage, account management, and customer engagement strategies.
• Provide accurate sales forecasting, pipeline management, and periodic sales reports.
• Monitor market trends, competitor activities, and customer needs to support business strategy and decision-making.
• Ensure high levels of customer satisfaction and support continuous business growth within the region.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Pharmacy, Life Sciences, or related field (MBA is an added advantage). A minimum of Second Class Upper or Upper Credit.
• 3+ years of progressive sales experience within the diagnostics or medical equipment industry.
• Proven record of achieving and exceeding sales targets.
• Strong leadership, people management, and coaching skills.
• Excellent analytical, strategic thinking, and communication abilities.
• Demonstrated experience in key account management and distributor/channel development.
• Proficiency in CRM tools, sales analytics, and Microsoft Office applications.
• Ability to drive. Willingness to travel extensively within the assigned region.

Must have skills:

• Good driving skills and a valid driver's licence Strong sales, negotiation, and business development skills.
• Excellent relationship management and customer engagement abilities
• Strong communication and presentation skills Market intelligence and territory management capability Proficiency in sales forecasting, pipeline management, and reporting Strong analytical and problem-solving skills
• Good to have skills
• Vast knowledge of the Northwest region.

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Job Role

• Debt Collection: Proactively follow up on outstanding invoices and overdue accounts via phone, email, and visits.
• Credit Risk Assessment: Evaluate new customer credit applications, analyse financial records, and establish appropriate credit limits.
• Dispute Resolution: Investigate and resolve invoice discrepancies, short payments, and billing disputes to facilitate payment.
• Account Reconciliation: Post incoming payments and reconcile customer accounts accurately within ERP systems.
• Reporting: Prepare regular aging reports and track collection KPIs (e.g., Days Sales Outstanding - DSO) for management.
• Escalation: Implement collection procedures and escalate delinquent accounts to Team Lead.
• Develop and monitor a credit control system in collaboration with sales and marketing, finance, and executive team members.
• Establish policies that follow customer service best practices while ensuring customers submit payments on time.
• Check Customer credit reports, approve or deny applications, and communicate decisions to the appropriate personnel promptly.
• Negotiate payment plans with customers and set loan terms and conditions accordingly.
• Maintain loan records, conduct regular analysis of the credit-control system, and implement changes as needed to reduce bad debts.
• Report any payment issues to the Team Lead on the assigned customers' accounts or the appropriate team.
• Follow up on overdue invoices and payments and implement company collections procedures as necessary.
• Improve debt collection processes.

Must Have Skills

• Proficiency in financial accounting software and ERP systems, and data analysis capabilities
• Persuasive negotiation
• Tactful communication
• Conflict resolution
• Meticulous attention to detail.