Jobs at Zanibal Solutions Nigeria Ltd

Responsibilities:

• Provide exceptional support to end-users.
• Monitor and message internal expectations on key business metrics such as support responsiveness, delivery of service, client satisfaction, and system performance.
• Develop the infrastructure and content of our knowledgebase with the goal of continuously improving Client Services’ ability to deliver its offering with greater efficiency and customer satisfaction.
• Work with clients and engagement teams to anticipate project risks, resolve issues, consistently meet deadlines and achieve 100% client satisfaction.
• Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement
• Assist in the QA process of new iterations of the software
• Recognize end-users’ need for additional products and service.
• Analyze each support request for root cause; determine if the issue could be prevented by changes in the software or business processes, and outline change recommendations.
• Respond to e-mail and telephone support requests.
• Work with the Head of Support to supervise the entire support team and ensure they respond and resolve clients’ issues as quick as possible.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Must have a clear understanding of; case priority, problem severity and response time targets.
• Ensuring deadlines are met.
• Improve Zanibal’s products and processes.
• Capture details of each support request in Zanibal’s ticketing system.
• Help test fixes provided by the engineers and incorporate them into client sites.
• Participating in business meetings.

Qualification:

• At least 3-5 years managing proprietary software support teams
• Technical background with a keen understanding of broader business needs and strategy
• Proven ability to deliver projects on time by leveraging your experience in development processes, work estimation, and optimal resource allocation
• Strong presentation and technical writing skills to effectively communicate with other teams
• Ability to juggle multiple projects and prioritize work accordingly
• Experience with Agile/Scrum methodology
• Extraordinary customer service and relationship management experience
• Critical thinking skills
• Bachelor’s Degree or equivalent experience
• Experience working in Fintech industry that supports Banking, Securities Trading and Asset Management businesses is preferred

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Job Summary: 

• As a Product Manager at Zanibal, you will play a crucial role in driving the success of our products and ensuring they meet the needs of our customers while aligning with the company's strategic goals.
• You will be responsible for defining, planning, and executing the product roadmap, collaborating with cross-functional teams, and making data-driven decisions to improve our product offerings.

Responsibilities:

Product Strategy and Roadmap:

• Develop and communicate a clear product vision and strategy for our products.
• Create and maintain a product roadmap that outlines key features, enhancements, and timelines.

Customer Research and Analysis:

• Conduct market research to identify customer needs, pain points, and competitive landscape.
• Gather and analyze customer feedback, usage data, and market trends to inform product decisions.

Product Planning and Prioritization:

• Define product requirements, user stories, and use cases.
• Prioritize features and enhancements based on business goals, customer feedback, and market demands.

Cross-Functional Collaboration:

• Work closely with engineering, design, marketing, and sales teams to ensure alignment and successful product delivery.
• Provide clear product requirements and maintain open communication channels with all stakeholders.

Agile Development and Execution:

• Act as a product owner within an Agile development framework, participating in sprint planning, grooming, and reviews.
• Monitor project progress and remove obstacles to ensure timely delivery.

Quality Assurance and Testing:

• Collaborate with QA teams to define test cases and ensure product quality and reliability.

Product Launch and Go-to-Market Strategy:

• Develop go-to-market plans, including pricing, positioning, and marketing strategies.
• Coordinate product launches and monitor post-launch performance.

Performance Analysis and Optimization:

• Track product metrics and KPIs to assess product performance.
• Identify areas for improvement and drive optimization efforts.

Stakeholder Communication:

• Regularly communicate product updates and progress to internal teams, customers, and stakeholders.

Risk Management:

• Identify potential risks and develop mitigation strategies to ensure product success.

Qualifications:

• Bachelor's degree in a related field (business, computer science, or equivalent). MBA or relevant certifications are a plus.
• Proven experience as a Product Manager, preferably in the fintech industry.
• Strong understanding of the business models and the software development lifecycle.
• Excellent analytical and problem-solving skills.
• Effective communication and leadership skills.
• Proficiency in project management and Agile methodologies.
• Experience with product management tools and analytics platforms.
• Ability to work collaboratively in a cross-functional team environment.
• Customer-centric mindset with a focus on delivering value.