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  • Posted: Jan 24, 2023
    Deadline: Not specified
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    Our mission is to power a new wave of prosperity across Africa. By enabling global digital payments on a continent that’s been largely cut off from the digital economy, we’re creating the infrastructure to power Africa’s growth in the 21st Century. Founded in 2016 by a team of ex-bankers, entrepreneurs and engineers, we provide the under...
    Read more about this company

     

    Analyst, Transaction Monitoring & Proactivity

    This role will be responsible for monitoring all technology services (servers, network environment, applications) and reporting all exceptions to 2nd Level to ensure immediate resolution

    What Your Day-to-Day Activities Will Be Like 

    • Monitor display screen to detect error/problematic messages that signal malfunction all technology services
    • Responsible for first level support and monitoring of IT services (Application, Channels, Middleware, and Infrastructure) and focus on providing service reliability, prompt escalation of exceptions and promote speed incident resolution
    • Inform all Application and Service owners of issues that are about to or have affected availability and performance
    • Integrate the necessary functionalities to monitor and ensure that the quality of the services offered by the organization is compliant with service specifications
    • Troubleshoot and assist staff to perform any remediation steps necessary when problems are realized
    • Deliver reports to relevant departments should service issues arise that contain information such as time of occurrence and cause of issue.
    • Update documentation to record new equipment installed and changes made to IT assets or service configurations

    Required competency and skillset to be a waver

    • Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)
    • Working knowledge of application design, implementation, and operations
    • Working understanding of service management tools for event management, provisioning, and monitoring
    • Good interpersonal and communication skills and the ability to work effectively with business stakeholders
    • Customer-centricity
    • Creative, results-oriented, and analytical with strong problem-solving capability
    • At least ITIL foundation certification will be an added advantage

    go to method of application ยป

    Core Support Engineer

    What Your Day-to-Day Activities Will Be Like 

    • Conduct daily routine monitoring, operation and maintenance of all products in production in the Products space for optimal performance and ensure compliance to relevant standards.
    • Work closely with the development team to help in permanent issue resolution· 
    • Assist to manage the availability and optimal performance of application configurations, problem, and incident management to ensure IT service continuity and prompt support delivery
    • Collaborate with Infrastructure & Security Teams to ensure that vulnerabilities identified on Products are remediated appropriately·
    • Fulfil service requests, perform routine maintenance, and support activities· 
    • Assist with closing internal and external audit exceptions as it relates to products.
    • Soliciting and documentation of incident management reports and learnings from incidents and problems.
    • Develop proactive ways of automating routine tasks within the team functions
    • Participate in the organization’s business continuity testing of critical products and services as it relates to products
    • Have a Sense of urgency to escalate product issues when appropriate; maintains a sense of problem ownership' to drive all issues to a successful resolution.
    • Work with Engineers across various teams and other stakeholders to ensure new applications meet the organization’s operational standard and resolve the product bugs in production
    • Maintains a state-of-the-art subject matter expertise (SME) on existing and planned technologies, including related products and services offerings
    • Take full ownership of an issue without supervision and handle and solve the issue depending on the complexity of the problem via the incident management tool and within stipulated SLA

    Required competency and skillset to be a waver

    • Minimum of a first degree in computer Science, Engineering, or related disciplines
    • 2+ year Post NYSC cognate experience
    • Working knowledge of software development frameworks, concepts, and best practices
    • Intermediate knowledge of application design, implementation, and operations
    • Knowledge of APIs and API testing platforms etc.
    • Creative, results-oriented, and analytical with strong problem-solving capability
    • Strong SQL Skills
    • Customer-centricity
    • Understanding of service management tools for event management, provisioning, and monitoring
    • Working knowledge of structured systems analysis and design, and software development life cycle
    • ITIL – Service Management certification will be considered an asset
    • Any Microsoft, google or Oracle certification will be considered an asset

    Method of Application

    Use the link(s) below to apply on company website.

     

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