Analyst, Transaction Monitoring & Proactivity at Flutterwave

This role will be responsible for monitoring all technology services (servers, network environment, applications) and reporting all exceptions to 2nd Level to ensure immediate resolution

What Your Day-to-Day Activities Will Be Like 

• Monitor display screen to detect error/problematic messages that signal malfunction all technology services
• Responsible for first level support and monitoring of IT services (Application, Channels, Middleware, and Infrastructure) and focus on providing service reliability, prompt escalation of exceptions and promote speed incident resolution
• Inform all Application and Service owners of issues that are about to or have affected availability and performance
• Integrate the necessary functionalities to monitor and ensure that the quality of the services offered by the organization is compliant with service specifications
• Troubleshoot and assist staff to perform any remediation steps necessary when problems are realized
• Deliver reports to relevant departments should service issues arise that contain information such as time of occurrence and cause of issue.
• Update documentation to record new equipment installed and changes made to IT assets or service configurations

Required competency and skillset to be a waver

• Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)
• Working knowledge of application design, implementation, and operations
• Working understanding of service management tools for event management, provisioning, and monitoring
• Good interpersonal and communication skills and the ability to work effectively with business stakeholders
• Customer-centricity
• Creative, results-oriented, and analytical with strong problem-solving capability
• At least ITIL foundation certification will be an added advantage