Job Vacancies at Upbeat Centre

Job Objective

• Responsible for revenue assurance from all revenue generating units of Upbeat.

Principal Duties and Responsibilities

• Actively audit any and all mid-month and month end stock takes in both the stores and internal departments.
• Review of the reconciliation of restaurants daily sales vis a vis kitchen dockets
• Ensure that any and all stock takes are conducted within the prescribed time periods.
• Capture any and all finalized, approved stock records upon completion of the stock take on ERP
• Generate accurate stock valuation reports based on the accurate input / processing of the stock records
• Ensure that any and all stock records, both manual and electronic are filed and maintained in compliance with standard operating processes of.
• Actively manage and oversee the daily processing of any and all internal stock movement records, both manual and ERP) and to report any and all variances thereto.
• Generate accurate stock movement reports based on the accurate processing of all internal stock movement processing.
• Ensure that all control systems are operating effectively within agreed parameters.
• Actively audit food and beverage invoices, in order to verify quantities ordered and received against purchase orders.
• Compare quoted prices to invoice prices and to generate credit notes if and when required.
• Ensure that all items requisitioned are properly accounted for by observing the requisitioning process.
• Prepare cost of sales reports for food and beverage as well as consumption reports for any and all Operating Supplies and Operating Equipment.
• Work closely with both the Head Chef and Restaurant Manager in order to develop new menus.
• Manage and authorize the creation of new stock items on ERP and to ensure that all new stock items are linked to the correct product groupings
• Ensure that stock records systems are accurate and up-to-date.
• Publish cost of sales / consumption reports in order for all other departments to be made aware of costs, particularly when there have been deviations from the acceptable norm.
• Ensure goods receiving procedures are strictly adhered to.

go to method of application »

Principal Duties and Responsibilities
Daily Operations:

• Train staff members.
• Ensure that health and safety protocols are adhered to.
• Keep a meticulous record of income and expenses.
• Order ingredients in the correct quantities for the kitchen staff.
• Communicate with customers to receive feedback and manage complaints.
• Open and close the restaurant on time.
• Achievement of budgeted food sales, beverage sales and labour costs
• Achieve maximum profitability and overall success by controlling costs and quality of service
• Participation and input towards F & B Marketing activities
• Completion of successful catering for all Events Upbeat caters for in an accurate and timely fashion
• Help in preparation of forecast and actual budget function sheets

Customer Service:

• Ensure the Restaurant teams is always welcoming and friendly to customers.
• Welcome guests and ensure all customer feedback are tracked on Glitch report. Ensure proper follow up till issue has been resolved.
• Receive and validate cash, cheque, credit card, bank transfers or POS payments made; accurately record payments and issue receipts where necessary.
• Ensure that attendance records for all Restaurant activities are accurate and updated regularly.
• Listen to team members’ feedback and resolve any issues or conflicts; Motivate team members and lead by example.
• Ensure proper flow of orders, to make sure customer orders are received on time.
• Work with the sales team to process guests’ reservations; confirm availability, ensure payment is made and approved and confirm registration to guest and appropriate unit.
• Ensure interdepartmental communication is maintained through the proper channel(s).
• Supervises the functions happening in the event rooms to ensure that food set up is done well, the servers are well groomed and ready to serve, and that clearing is done after the event.

Inventory:

• Reconcile the inventory recorded at the beginning of the shift against end of shift sales made by the Cashier.
• Ensure that the till stock levels for Upbeat bite, drinks, Service tools and consumables does not go below reorder level; raise stock requisition as at when due to ensure consistency.
• Work with the Accountant to evacuate sales envelopes from the drop safe while ensuring accurate reconciliation of all recorded transactions.
• Reconcile breakages the cashier and ensure that this is communicated with Finance for reconciliation.

go to method of application »

Job Summary

• Responsible for overseeing, managing, and implementing Health, Safety and Security protocols aimed at protecting all company employees, customers and assets.

Principal Duties & Responsibilities

• Prepare and oversee the implementation of the UPBEAT Centre’s annual Security budget, plans and processes, ensuring alignment with the overall strategic plans and objectives.
• Set up and monitor frameworks and systems to optimize and manage the facility’s security; ensure adherence to company.
• Participate in the development/ update of contingency plans in the event of disaster or damage to the facilities.
• Weekly update and daily review of checklists for all equipment and security infrastructure.
• Interview, hire, and train security guards.
• Oversee the daily workflow, schedules, and assignments of security staff including security guards and desk clerks.
• Prepare and conduct training for new hires and current staff including training on workplace searches, drug and alcohol procedures, and related safety and security topics.
• Provide and/or implement security and security protocols for all assigned facilities and information systems.
• Take proactive steps to provide a safe and secure working environment to staff and Customers.
• Conduct regular walk-throughs and security inspections for assigned facilities.
• Build and maintain relationships with regulatory bodies on statutory requirements.
• Performs other related duties as assigned.
• Lead and effectively manage the performance of direct reports towards the achievement of unit, functional and organizational objectives.

Health Safety Environment:

• Advise and instruct on various safety-related topics (noise levels, use of machinery etc.)
• Conduct risk assessment and enforce preventative measures.
• Review existing policies and measures and update according to legislation.
• Initiate and organize OHS training for employees and executives.
• Conduct fire training for employees.
• Inspect premises and the work of personnel to identify issues or non-conformity (e.g., not using protective equipment)
• Oversee installations, maintenance, disposal of substances etc.
• Stop any unsafe acts or processes that seem dangerous or unhealthy.
• Record and investigate incidents to determine causes and handle worker’s compensation claims.
• Prepare reports on occurrences and provide statistical information to upper management.
• Overriding authority in all HSE matters.
• Ensure that Toolbox meetings, HSE meeting and Induction Courses for new employees and visitors are done.
• Conduct fire drills once a month around the facility to ensure that staff are well informed of all procedures and contingencies.
• Ensure all safety equipment are in working conditions

Qualification and Experience

• B.Sc / BA in Safety Management, Engineering or relevant field is preferred.
• Minimum of five (5) years post graduate experience.
• At least 3 years experience in any safety and security role in a recreational or hospitality related business.

Competency & Skills Requirements:

• Carrying out post incident analysis.
• Establishing workplace safety and health committees.
• Knowledge of decontamination procedures.
• Knowledge of good safety practices.
• Developing emergency procedures.
• Knowledge of first aid methods and techniques.
• Extensive knowledge of security protocol and procedures.
• Experienced in Crowd Control and Event Management
• Proficient in the use of surveillance equipment and monitoring devices
• Excellent management and supervisory skills.
• Ability to provide training on security policies and procedures.
• Ability to work with confidential and classified information.
• Proficient with Microsoft Office Suite or related software.
• Good interpersonal skill and communication skills.
• Report Writing Skills.