Latest Jobs at truQ

The Role

You Will Be Responsible For

• Act as the main point of contact in all matters relating to assigned client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Collaborating with various internal departments to ensure that they fulfill all customer requests
• Manage and retain relationships with existing partners
• Collecting and analyzing data concerning client behavior to understand changing needs
• Automate trips for drivers for the businesses they service
• Prepare invoice for trips done for businesses they are assigned to

Ideal Profile

• Minimum of a B.sc degree with a minimum of a 2.2 graduating grade
• Minimum of 6 months customer service experience.
• Must be able to use Microsoft office tools.
• Must have a responsibility mindset
• Good communication skill (written & verbal) skills
• Good relationship management skill
• Good customer service and interpersonal relationship skills
• Proficiency in the Hausa language is an added advantage.

What's on Offer?

• Flexible working options
• Opportunity to make a positive impact
• Fantastic work culture

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The Role

You Will Be Responsible For

• Build sustainable communications for managing and supporting the company’s partners.
• Manage the companies involved in the day-to-day of partner success
• Oversee the activities of the partners on the platform in relation to the clients they service
• Where applicable, prepare invoices to clients and ensure the timely payment of driver partners
• Ensure partners’ understanding of the platform (expectation, payment, customer support, complaints, etc.)
• Understand the various truQ applications for the daily achievement of trip automation for drivers and business partners
• Where applicable, train and oversee the activities of Vehicle Sales Representatives(VSRs) attached to drivers under a particular business.
• Coordinate reward activities for driver-partners
• Ensure weekly updates of the business transaction sheet for report preparation.
• Provide innovative ideas for better management of truQ’s business partners
• Conduct trainings for newly onboarded partners on what the company does

Ideal Profile

• Minimum HND educational qualification
• Minimum of 0-1 year cognate experience
• Ability to flourish with minimal supervision.
• Proficient in the use of Word, Excel, and PowerPoint.
• Strong interpersonal relationship management skills
• Excellent communication skills (written and verbal)
• Proximity to Ojota is a key consideration
• Proficiency in the Hausa language is an added advantage to liaise to different stakeholders across the region.

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The Role

You will be responsible for :

• Be responsible for sourcing and onboarding partners/ drivers.
• Identify prospective partners/ drivers, engage, maintain, and follow up until the onboarding process is completed.
• Serve as the first contact for new drivers.
• Achieve set targets of drivers to be onboarded.
• Contact between 100 -150 assigned suspects weekly.
• Visit parks and communities to create awareness about truQ.
• Maintain a detailed and organized record of leads, and interactions.
• Forward all qualified leads to the SGM on a daily basis for verification and activation.
• Give valuable insights, feedback, and trends on interactions to help improve the acquisition process

Ideal Profile

• Minimum of NCE academic qualification
• Ability to work independently with little or no supervision
• Ability to influence, and persuade drivers
• Be able to relate with drivers in the various parks across Lagos.