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  • Posted: Oct 16, 2023
    Deadline: Not specified
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  • truQ is a logistics tech company, leveraging tech to connect anyone with moving needs to the closest available vehicle.
    Read more about this company

     

    Account Manager (Internship)

    The Role

    You Will Be Responsible For

    • Act as the main point of contact in all matters relating to assigned client concerns and needs.
    • Build and strengthen client relationships to achieve long-term partnerships
    • Maintain accurate client records, keeping track of any contract updates and renewals
    • Collaborating with various internal departments to ensure that they fulfill all customer requests
    • Manage and retain relationships with existing partners
    • Collecting and analyzing data concerning client behavior to understand changing needs
    • Automate trips for drivers for the businesses they service
    • Prepare invoice for trips done for businesses they are assigned to

    Ideal Profile

    • Minimum of a B.sc degree with a minimum of a 2.2 graduating grade
    • Minimum of 6 months customer service experience.
    • Must be able to use Microsoft office tools.
    • Must have a responsibility mindset
    • Good communication skill (written & verbal) skills
    • Good relationship management skill
    • Good customer service and interpersonal relationship skills
    • Proficiency in the Hausa language is an added advantage.

    What's on Offer?

    • Flexible working options
    • Opportunity to make a positive impact
    • Fantastic work culture

    go to method of application »

    Partner Support Officer (Internship)

    The Role

    You Will Be Responsible For

    • Build sustainable communications for managing and supporting the company’s partners.
    • Manage the companies involved in the day-to-day of partner success
    • Oversee the activities of the partners on the platform in relation to the clients they service
    • Where applicable, prepare invoices to clients and ensure the timely payment of driver partners
    • Ensure partners’ understanding of the platform (expectation, payment, customer support, complaints, etc.)
    • Understand the various truQ applications for the daily achievement of trip automation for drivers and business partners
    • Where applicable, train and oversee the activities of Vehicle Sales Representatives(VSRs) attached to drivers under a particular business.
    • Coordinate reward activities for driver-partners
    • Ensure weekly updates of the business transaction sheet for report preparation.
    • Provide innovative ideas for better management of truQ’s business partners
    • Conduct trainings for newly onboarded partners on what the company does

    Ideal Profile

    • Minimum HND educational qualification
    • Minimum of 0-1 year cognate experience
    • Ability to flourish with minimal supervision.
    • Proficient in the use of Word, Excel, and PowerPoint.
    • Strong interpersonal relationship management skills
    • Excellent communication skills (written and verbal)
    • Proximity to Ojota is a key consideration
    • Proficiency in the Hausa language is an added advantage to liaise to different stakeholders across the region.

    go to method of application »

    Vehicle Onboarding Officer

    The Role

    You will be responsible for :

    • Be responsible for sourcing and onboarding partners/ drivers.
    • Identify prospective partners/ drivers, engage, maintain, and follow up until the onboarding process is completed.
    • Serve as the first contact for new drivers.
    • Achieve set targets of drivers to be onboarded.
    • Contact between 100 -150 assigned suspects weekly.
    • Visit parks and communities to create awareness about truQ.
    • Maintain a detailed and organized record of leads, and interactions.
    • Forward all qualified leads to the SGM on a daily basis for verification and activation.
    • Give valuable insights, feedback, and trends on interactions to help improve the acquisition process

    Ideal Profile

    • Minimum of NCE academic qualification
    • Ability to work independently with little or no supervision
    • Ability to influence, and persuade drivers
    • Be able to relate with drivers in the various parks across Lagos.

    Method of Application

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