Workshop Manager at Stresert Services Limited

Position Summary

The Workshop Manager is a crucial position in our after-sales service department, responsible for overseeing the day-to-day operations of the workshop or service bay. This role requires a combination of technical  expertise, leadership skills, and organizational abilities to ensure that vehicle maintenance and repair services  are delivered efficiently and effectively

Tasks and activities of the role

Managing Technicians

• Manage a team of automotive technicians, providing guidance, support, and training.
• Assign work orders and tasks to technicians, ensuring workload is evenly distributed.
• Monitor technician productivity and quality of work.

Quality Control

• Ensure that all maintenance and repair work meets the required standards.
• Conduct quality inspections and spot-checks to maintain service quality.
• Address any issues or concerns related to work quality promptly.

Workflow Management

• Coordinate the scheduling of vehicle repairs and maintenance to optimize  workshop efficiency.
• Prioritize urgent or high-priority repair jobs to minimize customer wait times. Maintain a clean and organized workshop environment..
• Interact with customers to explain repair recommendations and provide  updates on service progress.

Customer Service

• Address customer inquiries and concerns professionally and empathetically.
• Strive to exceed customer expectations and ensure high levels of customer  satisfaction.

Parts and Inventory Management

• Request for parts as needed, ensuring timely delivery to minimize delays in  repairs.
• Maintain accurate records of parts usage and inventory levels

Reporting and Documentation

• Maintain records of service and repair activities, including parts used and  labor hours.
• Provide regular updates to the service manager and other stakeholders.

Requirements

Qualification

Bachelor's degree in Engineering, or a related field

Professional experience

• Proven experience as an automotive technician with strong technical knowledge.
• Previous supervisory or leadership experience in an automotive workshop
• Proficiency in using automotive diagnostic equipment and tools.

Soft skills

• Excellent communication, interpersonal, and customer service skills.
• Problem-solving and decision-making abilities.
• Leadership and team-building skills
• Knowledge of industry regulations and safety standards.
• Ability to work in a fast-paced and sometimes high-pressure environment.