Workshop Manager at Leventis

RESPONSIBILITIES

• Coordinate all workshop-related activities and ensure the availability of trucks.
• Ensure workshop procedures & systems are known to all staff and strictly followed during repairs on vehicles as well as maintenance documentation.
• Continuously monitor repair time & repair quality and ensure the KPI (MTTR & RFTR) targets are achieved.
• Ensure customer focus-oriented culture among the team and maintain good relationships with customers.
• Ensure workshop facilities, equipment & tools are adequately maintained and available in ready-to-use condition.
• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
• Review customer service orders and inspect the quality of repairs before the release of vehicles.
• Provide technical advice to team members and analyze and interpret data.
• Ensure the workshop observes all warranty process conditions.
• Guiding & motivating productive staff to improve productivity & efficiency.
• Monitor and control workshop expenses.