Workshop Manager at Leventis

Locations: Benin - Edo and Lagos

Responsibilities

• To coordinate all workshop related activities and ensure availability of trucks.
• Ensure workshop procedures & systems are known to all staff and strictly followed during repairs on vehicle as well as maintenance documentation.
• Continuously monitor repair time & repair quality and ensure the KPI (MTTR & RFTR) targets are achieved.
• Ensure customer focus oriented culture among the team and maintain good relationships with customers.
• Ensure workshop facility, equipment & tools are adequately maintained and available in ready to use condition.
• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
• Review customers service orders and inspect the quality of repairs before the release of vehicles.
• Provide technical advice to team members, analyze and interpret data.
• Ensure the workshop observes all warranty process conditions
• Guiding & motivating productive staff to improve productivity & efficiency.
• Monitor and control workshop expenses.

Qualification and Key Competencies

• HND / B.Eng. in Mechanical Engineering (Specialization in Commercial Vehicles)
• Minimum of 8 years strong Engineering experience with an established Commercial Vehicle Workshop (Trucks specifically)
• Perfect knowledge of Auto Trucks.
• Problem solving skill and team spirit.
• Product knowledge & skills to handle technical problems, warranty issues.
• Ability to guide & train others.
• Good communication ability both verbally and in writing.
• Computer skills: Microsoft Office Package.
• Valid driver’s license.