Wholesale Executive at InfoBip

Department: Wholesale

Job Description

• The Purpose of this role is maintaining and building relationship with the existing clients, understanding their business in depth, ensuring their satisfaction and retention, and helping them grow together with new wholesale clients’ acquisition.
• Wholesale Executive is in charge of coordinating activities with internal cross-functional teams to retain existing business and to explore and pursue possibilities of expanding new business opportunities (selling additional traffic, destinations, products, or services, acquiring new customers).

Responsibilities

• Build and maintain trusted relationship with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position against competitors)
• Act as a focal point for customer when it comes to meeting customers business/technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams)
• Meet and exceed quarterly/yearly set goals to ensure overall business growth for assigned customers (interactions, revenue, gross profit and other values related to type, services used and customer size, cross-sell and up-sell activities of products/services, managing RFPs, price negotiations)
• In cooperation with TAA, ensure client's account set-up / collaborate with Platform Service teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance)
• In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting)
• Analyze and forecast customer's traffic, take immediate reactions to ensure ongoing business growth and maximization of revenue/GP
• Identifying and pursuing opportunity for any new sale (traffic, destination, service, product)
• Manage end-to-end sales process (handling inbound/outbound leads, generate new opportunities, develop, present value proposition, negotiate price, build and maintain relationship and network)
• When applicable, incorporates sales and procurement roles in case we are using customer's resources (ensuring high quality connections and service under most favorable commercial conditions, run integration process in alignment with Procurement department, be on top of solving disputes)
• Have excellent knowledge on how to use Infobip internal tools in order to monitor and troubleshoot customer's traffic
• Coordinate internal teams to timely fulfill customer's requirements (Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, GAM)
• Set and drive regular meetings with internal stakeholders to ensure customer goals are met
• Influence the evolution of how Infobip provides end-to-end customer experience by continuously giving additional customer perspective to the internal stakeholders
• Participate in Continuing Education sessions •Mentor and onboard other team members and newcomers•Have excellent knowledge of Infobip products, platform and market
• Always be up to date with overview of business, competition, and latest industry trends

Qualifications

• Bachelor's Degree in Business, Management, Communications, IT, Telecommunications or other related degree; or equivalent combination of education and experience.
• 5+ years of experience in Account Management/Client Relations/Sales in telecommunications or IT industry.
• Experience with sales in IT/Telco industry.
• Great understanding of wholesale in Africa region
• Experience with Voice, SMS and similar services is a plus
• Exceptional professional communication skills.
• Excellent command of MS Office suite, especially MS Excel and Power Point.
• Strong analytical and organizational skills, with a systematic approach to problems.
• Business oriented in order deliver and increase results with current accounts.
• Excellent teamwork enabling you to form effective working relationships with people at all levels.

Why our employees choose us (and stay)?

• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Learn as you grow - Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
• Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events etc. We put the “global” in globalization.