Warranty Manager at Leventis

Responsibilities

• Processes warranty claims.
• Verifies the manufacturer’s or supplier’s criteria.
• Authorizes all warranty claims.
• Completes the documents required to process the claims, forwards them to the manufacturer / supplier and follows up.
• Ensures that the amounts claimed correspond to the criteria of the manufacturer / supplier.
• Follows up on claims, to obtain prompt payment.
• Completes pre-authorization applications in contentious cases, forwards them to the manufacturer / supplier and follows up.
• Identifies exceptional cases which may result in special agreements with the manufacturer / supplier; completes the required documents and follows up.
• Analyzes claims denied by the manufacturer / supplier and, if applicable, resubmits them as soon as possible or obtains authorization to cancel them.
• Ensures that clients are invoiced for uncovered and unauthorized claims.

Qualification and Requirements

• Bachelor's degree in Engineering or any related Social Science.
• 2 or more years of experience as a warranty Officer.
• Good communication and negotiating skills.
• Strong working knowledge of MS Office Skills (especially Excel, Word and Powerpoint)
• Excellent analytical, decision-making, and problem solving skills
• Attention to accuracy and detail required.
• Ability to work independently with proven result
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).