Waitress/Waiter at DEDA Hospital

Purpose of Position

To ensure that diners have a positive experience at food establishments by exhibiting excellent customer service. 

Reports to

Executive Chef, Foods and Beverage Manager

Direct Report

• All Restaurant staff  / All Staff
• Greeting guests and taking drink and food orders
• Staying attentive to the needs of guests in the dining area
• Delivering food from the kitchen to the guests
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
• Following health code standards with regards to the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
• Prepare tables by setting up linens, silverware, and china.
• Greet and escort customers to their tables, Presenting the menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Take accurate food and drinks orders, using a POS ordering software, regular order pad, or by memorization.
• Communicate order details to the Kitchen Staff
• Serve food and drinks.
• Up-sell additional products when appropriate.
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with the Head Cook to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations.
• Provide excellent customer service to guests.
• And any other adhoc duties

Educational Qualification

• Minimum SSCE

Required Experience

• minimum of 2-4 or more years of experience in a similar role

Required Skills & Competencies

• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system
• Basic math skills
• Attentiveness and patience for customers
• Excellent handwriting.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Active listening and effective communication skills
• Team spirit
• Extremely high personal hygiene, hair, teeth, fingernails, etc, and attractively dressed or possibly in uniform.
• Flexibility to work in shifts
• High school diploma; food safety training is a plus

Tasks & Responsibilities

• Customer service skills – People oriented and positive attitude.
• Able to work round the clock and guide others