Waitress at Reposebay Human Resources Limited

Job Description

• A reputable hotel in Lekki is looking for a receptionist that can provide aositive guest experience by providing exceptional customer service and efficient front desk operations.
• He/She will be thefirst point of contact for guests and visitors, responsible for greeting, checking-in, and checking-out guests, as well as addressing their inquiries and needs.
• They will also contribute to maintaining a smooth flow of communication within the hotel and between various departments.
• Welcome customers and escort them to their tables, sofas and lounge areas.
• Take drink and food orders from customers and communicate them to the bar and kitchen staff. And suggest drink and food pairings or specials.
• Serve drinks and food to customers and ensure customers have what they need.
• Process payments from customers, including cash, and credit cards.
• Clean tables, counters, and lounge areas between customers and set them up for the next group of patrons. This includes clearing glasses and dishes, wiping down surfaces, and arranging table settings.
• Communicate with the bar and kitchen staff to ensure that drink and food orders are prepared correctly and in a timely manner.
• Maintain a safe and hygienic working environment.
• Provide excellent customer service and make customers feel welcome and comfortable during their lounge experience.
• Listen to the customer's concerns, and find a solution that satisfies both the customer and the establishment.
• Be accurate and detail-oriented, and ensure that all payments are accounted for and deposited correctly.
• Collaborate with other staff members to ensure that customers have a seamless experience.

Qualifications

• OND or HND from a reputable institution (additional education or hospitality-related training is a plus).
• 1 - 3 years relevant work experience.
• Strong communication and interpersonal skills.
• Customer-service oriented with a positive attitude.
• Proficiency in using computers and hotel reservation systems.
• Multitasking abilities and the capacity to work under pressure.
• Attention to detail and accuracy in handling financial transactions.
• Professional appearance and demeanor.
• Ability to work shifts, including evenings, weekends, and holidays.