Waitress at Reposebay Human Resources Limited

Job Summary

• As a waitress in a hotel, you will play a crucial role in providing excellent dining experiences for our guests.
• Your primary responsibility will be to ensure that guests receive prompt, friendly, and efficient service in our restaurant or dining areas.
• You will be an integral part of creating a positive and memorable atmosphere for our guests during their stay.

Responsibilities

• Customer Service: Greet and seat guests in a courteous and welcoming manner, addressing any inquiries they might have about the menu or special requests.
• Order Taking: Take accurate food and drink orders from guests, ensuring that any dietary preferences, allergies, or special instructions are noted and communicated to the kitchen staff.
• Order Delivery: Serve food and beverages promptly and accurately, maintaining a professional demeanor while interacting with guests during the delivery process.
• Upselling: Provide recommendations to guests regarding menu items and upsell additional dishes, appetizers, desserts, or beverages to enhance their dining experience.
• Table Maintenance: Set up tables, ensuring they are clean and properly arranged with utensils, glassware, and napkins. Clear and reset tables efficiently after guests have finished their meals.
• Collaboration: Coordinate with kitchen and bar staff to ensure timely delivery of orders and to address any discrepancies or modifications required by guests.
• Billing and Payments: Present bills to guests, handle cash and credit card transactions accurately, and process payments efficiently.
• Feedback Handling: Actively listen to guest feedback and address any concerns or complaints promptly and professionally, ensuring that guests leave with a positive impression.
• Hygiene and Cleanliness: Adhere to strict hygiene and sanitation standards, maintaining a clean and organized work environment. Follow food safety protocols to prevent cross-contamination.
• Menu Knowledge: Have a thorough understanding of the menu items, including ingredients and preparation methods, to answer guest inquiries accurately.
• Teamwork: Collaborate with fellow waitstaff, kitchen staff, and management to ensure smooth operations and exceptional guest service.
• Event Support: Assist with special events, banquets, and private parties by providing service as required.

Qualifications

• Candidates should possess an HND qualification with 1 - 2 years work experience.
• Previous Experience: Prior experience as a waitress, preferably in a hotel or fine dining restaurant, is beneficial.
• Customer-Focused: Strong customer service skills with a friendly and approachable demeanor.
• Communication: Excellent verbal communication skills to interact effectively with guests and colleagues.
• Multitasking: Ability to handle multiple tasks and prioritize in a fast-paced environment.
• Attention to Detail: Accurate order taking, precise delivery, and proper table setup and maintenance.
• Team Player: Willingness to work collaboratively as part of a team to achieve collective goals.
• Adaptability: Flexibility to work varying shifts, including weekends and holidays.
• Hygiene and Safety: Knowledge of food safety and hygiene practices to maintain a clean and safe environment.
• Upselling Skills: Ability to suggest and promote menu items effectively to enhance guest experience and increase sales.
• Stamina: Physical fitness to stand for extended periods and carry trays or dishes when necessary.
• Problem Solving: Quick thinking to address guest issues and find appropriate solutions.
• Professional Appearance: Neat and well-groomed appearance consistent with hotel standards.