Waiters/Waitress/Floor Runners at Eric Kayser

Core Responsibilities

• Greeting & Seating: Welcome guests warmly, escort them to their tables, and present menus
• Order Taking: Listen carefully to customer orders, explain menu items, answer questions about ingredients or dietary preferences, and recommend specials.
• Kitchen Communication: Relay accurate food and drink orders to the kitchen staff or bar team using POS (Point of Sale) systems or written tickets
• Food & Beverage Service: Deliver meals and drinks promptly while checking for accuracy, presentation, and proper temperature
• Guest Attention: Monitor tables throughout the meal to refill drinks, clear empty plates, and handle additional requests
• Billing & Payments: Present bills and process cash, card, or digital payments accurately
• Table Maintenance: Clear, clean, and reset tables between guests, and restock service stations
• Hygiene & Safety: Follow food safety, sanitation, and establishment rules at all times.

Qualifications & Skills

• Education: Minimum of a secondary school qualification (such as an SSCE or high school diploma
• Experience: Previous experience working as a server or in customer service is an advantage, though entry-level positions are common.
• Communication Skills: Clear verbal communication and a polite, approachable demeanor.
• Physical Stamina: Ability to stand, walk, and carry trays or heavy plates for long periods in a fast-paced environment.
• Multitasking & Calmness: Capacity to manage multiple tables simultaneously and stay composed during busy shifts
• Technical Skills: Familiarity with electronic ordering/POS systems and basic arithmetic for handling bills. [1, 2, 3, 4]