Waiter/Waitress at Owens and Xley

Overview

The waiter is responsible for taking customer orders, serving guests their requested meals, and preparing bills at the end of the table's meal. It is your duty to increase customer retention and loyalty by providing fast, reliable, and friendly service to guests.

Responsibilities

•  Welcome and acknowledge all guests according to company standards in a timely, friendly, and efficient manner.
• Hand out menu to guests to make their orders.
• Work with team members on taking orders, delivery, and overall satisfaction of guests
• Provide excellent customer service to guests
• Recommend meals on the menu to guests
• Have complete knowledge of the food menu along with their prices
• Actively maintain a clean dining space by clearing empty glassware and dirty dishes
• Serve meals and beverages to tables when they are ready
• Serve orders on tables in the correct order and to the appropriate guest
• Ensure plates and tableware are clean and arranged properly on the tables
• Check that guests are satisfied with their meals.
• Resolve or escalate complaints
• Ensure proper handling of food to meet health department requirements, as well as high standards of cleanliness and sanitation
• Ensure that the correct amount has been paid.
• Administer changes to tables when needed.

Requirements

• OND or SSCE
• 1 - 2 years experience in the hospitality industry or previous experience as a waiter
• Excellent written and verbal English communication skills.