Waiter at Amala Sky

Job Summary

• The Waiter is responsible for providing exceptional customer service by welcoming guests, presenting menus, taking orders, serving meals, and ensuring a clean and pleasant dining environment.
• The role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced restaurant setting.

Key Responsibilities

•  Welcome and greet guests warmly as they arrive.
• Present menus, explain menu items, and answer customer inquiries.
• Take accurate food and beverage orders and relay them promptly to the kitchen and bar teams.
• Ensure customer satisfaction by checking in regularly and responding to needs quickly.
• Handle customer complaints politely and escalate when necessary.
• Serve meals and beverages promptly, ensuring correct presentation and portion standards.
• Deliver orders to the appropriate tables and assist customers with additional requests.
• Assist in packaging takeaway or delivery orders when needed.
• Coordinate smoothly with kitchen staff to ensure timely order service.
• Assist in opening and closing procedures of the restaurant.
• Support colleagues when the dining area is busy to improve service flow.
• Report any service issues, shortages, or customer feedback to the supervisor

Qualifications & Requirements

• SSCE / OND qualification preferred.
• Previous experience as a waiter or in customer service is an added advantage.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently under pressure.
• Good memory for menus, order details, and special requests.
• Physically fit to stand and walk for long hours.
• Neat appearance and positive attitude

Working Hours:

• Shift-based schedule depending on restaurant operations.
• Must be willing to work weekends, evenings, and public holidays.

Reporting Line:

• Reports directly to the Floor Supervisor, Restaurant Manager, or Shift Supervisor.

Salary & Benefits

• Salary: N60,000 / Month.
• Additional benefits may include staff meals and overtime.