VP, Operations at dLocal

What will I be doing?

Strategic Leadership & Business Development:

• Collaborate with senior leadership to develop and implement country strategies aligned with organizational goals.
• Drive business development by identifying new merchant opportunities, optimizing pricing and costs, integrating local payment methods, and closing strategic deals with partners.
• Represent the company in public affairs, regulatory discussions, chambers of commerce, business associations, and industry events to strengthen market presence.
• Maintain personal networks, participate in professional organizations, and attend conferences and industry events.
• Promote relationships with members of the media and key influencers to consolidate dLocal’s reputation in the market.
• Partnerships & Commercial Execution:
• Negotiate and execute commercial partnerships and agreements to improve operational capabilities for various payment alternatives.
• Work with internal teams (Operations, Product, Technology) to build and implement roadmaps for partnership integration and analyze performance results to optimize operations.
• Work closely with merchants and the commercial team, focusing on the development of key products.

Regulatory & Compliance Oversight:

• Stay informed about local regulations and compliance requirements, providing effective advice to internal teams and identifying potential risks for new products.
• Liaise with regulatory and statutory bodies to ensure adherence to legal requirements and obligations, including AML/KYC policies and licensing.
• Stay on top of local regulatory/licensing requirements and how they impact our business.
• Stay on top of local regulations and engage with regulators when necessary.
• Contact local lawyers, accountants, and tax experts to ensure the operation complies with all legal and financial requirements.

Operational Excellence & P&L Management:

• Oversee daily operations across all products, ensuring smooth execution of global and local initiatives
• Support Country Managers and stakeholders across the organization to ensure the delivery of regional corporate targets, such as revenue, volume, costs, compliance, etc.
• Closely lead and manage the operations team for overall operational excellence.
• Improve operational capabilities for different payment methods.
• Manage operational costs, improve conversion rates, and enhance processing efficiency.
• Take ownership of the country’s P&L, seeking improvements, ensuring forecast accuracy, and driving initiatives with measurable impact.
• Analyzing performance results and optimizing accordingly.
• Develop emergency response plans for system outages, compliance challenges, or banking disruptions.

Stakeholder & Relationship Management:

• Build and maintain relationships with stakeholders in the payment ecosystem, including acquirers, processors, banks, and regulators.
• Provide local knowledge and expertise on financial, payments, and fintech regulations, and support Treasury in analyzing performance results and optimizing accordingly.

What skills do I need?

• Strong Cross-Cultural Leadership skillsProven experience in cross- border payments payments or other financial systems all over EMEA
• Proven success partnering and working cross-functionally to make things happen
• Significant experience negotiating and executing contracts and agreements
• Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
• Established relevant business network
• Someone willing and able to take smart risks based on solid strategy and deep partnership understanding
• People manager with strong skills to develop teams
• Curiousprofile, strategic thinker, effective decision making skills and positive attitude
• Adaptability and growth mindset
• Thorough knowledge of the whole EMEA region
• Technical knowledge will be considered a plus
• Commitment to compliance and understanding of the regulatory environment in EMEA