Visa Processing Officer at Bitsin Travels And Tours

JOB PURPOSE

• The ideal candidate will be responsible for presenting unique destinations to the corporate travel space – targeting new business as well as growing an existing portfolio of clients.
• He/she will create exquisite business relationships that shall translate to business growth and high customer standards in line with the overall strategic plan of the company.

RESPONSIBILITIES

Client Relationship Management

• Building and maintaining relationships with clients and key stakeholders within the organization.
• Proactively update/ advise registered clients on evolving Immigration laws and processes.
• Conduct regular client feedback survey to ensure clients are satisfied with the organization’s products and services.
• Schedule regular meetings with clients to maintain cordial and professional working relationship.
• Act as point of contact for complaints and escalate issues as appropriate.
• Support the sales team up-sell or cross-sell services.
• Ensure both the company and clients adhere to agreements.
• Visa Processing and Travel Documentation handling.

Vet and approve all Clients’ Travel Documents

• Ensure that all organization’s policies are followed in both written and verbal relations with Clients.
• Ensure that complimentary messages are sent to Client.
• Ensure that all Communication with Clients is treated with utmost confidentiality.
• Assist Clients in filling out online applications.
• Oversee coaching and advisory services to Clients in preparation for application appointments.

Administration

• Execute Clients’ task in alignment with all organizational policies, processes and checklists.
• Ensure timely submission and collection of client visa application.
• Submit weekly activity and progress report.
• Collaborate with internal team (e.g. sales, senior management) to address clients’ needs.
• Direct potential leads to the sales team and follow up on progress.
• Alert the sales team on opportunities for further business within clients.
• Continually inform clients about other services the organization offers.

Client Portal Management & Research

• Examine all Clients’ travel documents and ensure Checklist is ticked appropriately.
• Maintain electronic and hard copy filing system, perform data entry and scan documents.
• Continually research and be abreast of different Countries’ Visa Application process and requirements.
• Ensure that Clients’ records and information are kept in the appropriate and allocated Office Cabinet.
• Assist Research and Social Media Unit with information and professional advice when required.

REQUIREMENTS AND SKILLS

• Proven working experience as a Visa Processing officer with vast experience in work visas, tourist visas, visit visas and study visas.
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
• Proficiency in English; knowledge of additional languages is an advantage
• Exemplary sales skills and customer oriented approach
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc.)
• Ability to present, persuade and communicate effectively
• Demonstrable ability to handle crises.
• Degree in Hospitality, Travel, Tourism, Business or relevant field. Candidates with personal travel experience will be preferred.