Vendor Associate at Bojaga Online Ventures

Benefits

Job Responsibilities

• Locate and signup local vendors for bojaga.com, liaise with vendors to fulfill orders, and handle cases and interactions by providing support through different channels
• Perform as a functional bridge amongst vendors and coordinate with internal stakeholders
• Provide accurate and complete responses to vendor inquiries and document all interactions
• Facilitate the resolution of escalated vendor-related issues Identify improvement areas and perform closely with all internal stakeholders to prepare solutions
• Create outbound calls to update vendors on the cases’ status and troubleshoot vendor problems
• Maintain a high level of quality, vendor satisfaction, and first call/contact resolution
• Ensure Service Level Agreements (SLA) with vendors are in place for different services.
• Educate vendors about the processes, SLAs and the best practices to be followed.