User Experience Lead (Africa) at KPMG

Job Summary

At KPMG, you’ll find a world of opportunity, where our people give clients and communities the insights, they need to build a sustainable future. This role seeks an experienced professional to lead our team of UI/UX designers in researching, designing, and implementing digital products that are seamless, intuitive, and delightful to users. The UX Lead plays the strategic role of aligning product roadmaps with consumer/market needs, thereby, creating balanced and elegant product solutions amidst constraints in the product’s technical framework.

Responsibilities

Strategy

• Provide technical UX support to the Africa digital transformation team 
• Work with relevant functional areas and service lines across the Firm to deliver on client engagement and sales initiatives 
• Leverage local and global KPMG artefacts, SMEs, and other network assets to advance the firm’s UX agenda
• Manage, coach and grow the UX team
• Research products or services to understand audience and market positioning
• Understand the psychology and motivation of users to position the product or service in a way that supports this
• Structure and label information architecture and wireframe to demonstrate look and feel of the experience
• Create prototypes of websites, applications, or products to further demonstrate user experience
• Participate in the development and publication of thought leadership

Client Impact

• Lead the design of seamless, intentional experiences for customer, employee and partner ecosystems of clients across Africa 
• Develop and implement user experience strategies that align with business objectives and deliver measurable results
• Provide leadership and guidance to cross-functional teams to ensure the successful delivery of user experience projects
• Promote awareness of KPMG’s User Experience capabilities and artefacts 
• Identify business opportunities across Africa and develop new client relationships to expand the business and ensure a rich pipeline
• Develop practice through thought leadership, sales enablement and training
• Identify and evaluate emerging user experience trends that can position clients for better competitive advantage
• Champion a data-driven approach to understanding user behaviour, buying preferences and patterns which can inform an effective user experience strategy
• Test the user experience and iron out any issues before launch

Finance

• Deliver on targets and goals (including sales goals)
• Provide annual budget input for the area of responsibility for approval and integration into service line/ growth area budget
• Manage the annual budget, including costs for designated area 

Requirements

• At least 10 years or more experience in user experience design
• Proven track record of developing and implementing successful user experience strategies
• Hands-on and solid background in conceptualizing, designing, and creating first-class product experiences for consumers
• Exceptional customer-focus with expert knowledge of ecommerce, usability and experience design
• Demonstrable experience in delivering fun, innovative and cross-device/responsive interface designs that have delivered commercial success
• Proven experience with prototyping tools such as Figma and Adobe XD
• Expert knowledge of visual design tools
• Good understanding of platform constraints, browsers and accessibility guidelines
• Experience with optimising websites for mobile devices, social merchandising and user-generated content
• Strong leadership skills and experience managing cross-functional teams
• Experience in monitoring and driving product development from creation of design concepts to the final launch of the product as well as post-launch monitoring and analysis
• Self-starter and able to work independently including across multiple priorities and complex matrixed roles and responsibilities 
• Confident, tactful and able to effectively influence others and deal effectively with senior leaders
• Strong communicator, including listening skills with an ability to translate insights across business and technology teams and to develop and present new ideas and conceptualize new approaches and solutions
• Strong team and work ethic, comfortable with ambiguity, change and challenge
• Comes from a digitally focused or relevant industry background with experience of working with digital/technology solutions and experience of managing projects for internal or external clients
• Have a demonstrable knowledge of innovation principles, frameworks and practices
• Sector experience in retail, telco, and financial services will be an added advantage
• Proven track record of the design thinking ethos of human centred design and ability to adopt it to solve client issues
• Strong understanding of agile methodology in product development

Closing: 10, June 2023