UPS Field Engineer at Vertiv

What kind of work will you be doing?

• Provide technical product assistance to the customer either telephonically or in the field.
• Providing application, control circuits and functional training to new technicians.
• To identify sales opportunities for Vertiv by suggesting power solutions to the customer and to communicate with the relevant Vertiv Key Account Manager of any sales opportunity.
• Do installations where and when required.
• Provide a wide range of customer orientated services as per the Service and Maintenance Contracts between VERTIV and the customer.
• Report on progress with relation to the various services rendered to customers.
• Make use of support from VERTIV ZA and other Vertiv divisions where necessary.
• Resolves escalated technical support issues.
• Provides specialist technical input/advice to resolve complex issues including support in the form of emergency callouts to ensure system availability to the customer.
• Responsible to maintain customer relationship and client satisfaction as well as generate opportunities where possible.
• Any other duties as deemed appropriate by your line manager.

What will make you successful?

Mandatory:

• OND, HND, BSC (Electrical or Electronics Engineering) or equivalent, or qualified by experience (QBE);
• Good PC knowledge ( Microsoft office and Windows);
• 3-5 years in the UPS Power Systems environment;
• Ability to handle a variety of tasks at once;
• Completes own role independently or with minimal supervision/ guidance;
• Applies knowledge/ skills to a range of standard and non-standard activities;
• Interprets customers' needs and work to meet those needs, promotes an environment for creating business opportunities.

Desirable:

• Mechanical engineering knowledge will be advantageous;
• 3-5 years in the Telecommunications and Data Centre environment;
• Project experience will be of value;
• Some knowledge of DC, Thermal and Monitoring;
• Pre-requisites: Fluent in English - Oral and written.