Lead the design and continuous improvement of user interfaces for USSD and mobile applications, ensuring usability across diverse user segments and device types.
Translate business requirements and user needs into wireframes, mockups, and interactive prototypes.
Conduct user research, persona development, journey mapping, and usability testing to validate design decisions.
Collaborate closely with cross-functional teams including product managers, engineers, QA, and marketing to deliver cohesive and impactful user experiences.
Design for multiple user segments (retail customers, field agents, merchants) with a focus on accessibility, simplicity, and performance.
Ensure consistency in visual design, interaction patterns, and brand identity across all digital touchpoints.
Analyze user behavior using tools like Google Analytics, Hotjar, or similar to inform design iterations.
Stay current with emerging UI/UX trends, mobile-first design strategies, and best practices in the FINTECH space.
Key Requirements
Bachelor’s Degree in Design, Computer Science, Human-Computer Interaction, Psychology, or a related field.
Minimum of 3 years of hands-on experience in UI/UX design, preferably within the banking, FINTECH, or digital product space.
Demonstrated experience designing for USSD and mobile app platforms is essential.
Strong portfolio showcasing a range of UI/UX projects, including mobile-first and low-bandwidth environments.
Proficiency in design and prototyping tools such as Figma, Adobe XD, Sketch, InVision, or similar.
Experience in User Research & Testing: Maze, Hotjar, UserTesting, Google Analytics
Experience in Project Management & Collaboration: Jira, Confluence, Trello, Slack
Experience in Version Control & Handoff: Zeplin, Abstract, Git (basic familiarity)
Solid understanding of responsive design, accessibility standards, and design systems.
Familiarity with front-end technologies (HTML, CSS, JavaScript) is a plus.
Strong communication skills with the ability to present and justify design decisions to stakeholders.
Ability to work independently and manage multiple projects in a fast-paced, agile environment.
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