Travel Services Officer at 1860 Travels Limited

About the job

• oversee the smooth, efficient running of the business;
• sell travel products and tour packages;
• proficient in the use of the GDS;
• promote and market the business alongside with team members to new or niche markets;
• manage budgets and maintain statistical and financial records;
• source products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
• deliver and exceed branch performance and productivity;
• take part in familiarization visits to new destinations where necessary, to gather information on issues and amenities of interest to consumers;
• liaise with travel partners, including airlines, hotels, tour operators to manage bookings and schedules, often in advance as specified on SLA;
• deal with customer enquiries, complaints and aim to meet their expectations;
• provide sales reports to management on agreed intervals;
• implement alternative and innovative ideas for achieving new business;
• motivate the sales team to hit and exceed their targets and ensure company profitability;
• meet regularly with team leaders to give them sales figures and plan how they approach their work;
• meet company directors who advise on strategy and find out about any local issues and future trends;
• oversee the recruitment, selection and retention of staff as well as payroll matters and staff/intern training;
• organise incentives, bonus schemes and competitions;
• deal with disciplinary matters and customer complaints;