Travel Sales Executive at The GIG Group

Job Description:

Travel Sales Executive represent analyses customer behaviour to support client acquisition and retention through customer enquiries and feedback. Also introduce new clients to the business.

• Plan and sell airline tickets, accommodations, insurance and other travel service
•  Ensure at least 30 booking tickets are done with travelstart through the GIGM website in a week
• Grow the customer base of Travelstart airline tickets through the GIGM website
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
• Meet profit and sales targets on a monthly basis
• Book airline tickets, make hotel reservations and collect payment/fees through GIGM’s payment platforms
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Deal with occurring travel problems, complaints or refunds
• Attend travel seminars to remain updated with tourism trends
• Enter data into our software and maintain client files
• Network with tour operators to retain and build customer base
• Maintain statistical and financial records for proper decision making
• Must have an existing client base to introduce to the business

Education and Work Experience

• Minimum of Bachelor's Degree or HND in any relevant discipline
• Minimum of two (2) years of cognate experience in Customer Service.

Skills and Competencies:

• Excellent Customer Service
• Effective Written and Verbal Communication
• Computer Literacy
• Exceptional time management.
• Problem-Solving Skills
• Neat and Professional Appearance
• Outstanding interpersonal skills.
• Ability to Stay Calm Under Pressure
• Organized and Detail-Oriented
• Able to Work a Flexible Schedule.