Travel Consultant (Educational Consultancy) at Dunn & Braxton

Job Description

• The Travel Consultant will be charged with the responsibility of determining client’s needs and recommending the most appropriate options based on their needs, time, client’s mobility, medical requirement, budget constraints, etc.
• The Travel Consultant will be charged with the responsibility of enhancing satisfaction, acquiring and expanding the clientele of the organization.
• The ideal candidate for this role must be able to effectively communicate with clients and possess a high convincing power.

Responsibilities:

• Cooperate with clients to determine their needs and advise them of appropriate schools, airlines, travel dates, costs, and accommodation.
• Assist clients in applying for school visas.
• Assist clients in applying to international schools.
• Provide relevant information, brochures, and publications to clients.
• Book transportation, make hotel reservations, and collect payment/fees.
• Deal with occurring travel problems, complaints, or refunds.
• Enter data into our software and maintain client files.
• Maintain statistical and financial records
• Respond to inquiries about our companys services and offerings.
• Determine each clients requirements, including destinations, length of stay, and transit time.
• Ascertain and adhere to the available budget.
• Select the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.

Requirements

• Minimum of a Bachelor’s Degree in Hospitality, Tourism or a relevant field.
• Minimum of 2 years working experience in a similar role in a dynamic, fast-paced environment. Educational travel experience will be an added advantage.
• Excellent knowledge of computer reservations systems, GDS Systems and e-travelling.
• Sound knowledge of domestic and international travel trends.
• Ability to interact, communicate and negotiate effectively.
• Exemplary sales skills and customer-oriented approach.
• Attractive & well-dressed.
• Excellent written and verbal communication skills. Multilingualism is a plus.
• Excellent interpersonal skills
• Strong Time-management skills
• Highly Organized.
• Detailed & Result Oriented
• Discrete and diplomatic, with a strong ability to manage confidentiality.