Citi has been doing business in Nigeria since 1984. The bank formerly operated under the name Nigeria International Bank Limited, but was renamed to Citibank Nigeria Limited (Citi Nigeria) in 2008 to fully align with Citi's global brand and identity.
The bank has a strategic business focus in Nigeria specializing mainly in Corporate Banking and servicing ...
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The Trade Client Service Analyst is a specialist in Trade Products who works one-on-one with clients to identify their business needs and assist them with their day-to-day Trade transactions.
The Trade Client Service Analyst will also take end-to-end ownership of the Trade Transactions for their clients, inclusive but not limited to inquiries, investigations, quality and timeliness of service. This is to ensure the provision of the best-in-class Customer Service experience to our clients
Responsibilities
Collaborate with internal teams as the processing teams to facilitate processing of trade transactions
Attending to Customer calls/emails for handling/responding to Customer Queries; resolving exceptions raised by operations team.
Participates in Monthly in- Country Service meetings.
Tracking & monitoring of priority transactions to ensure transactions are processed within specified TAT
Monitor exception to client transactions, informing the client, follow-up for resolution and liaising with operations to complete processing.
Following up with different stakeholders i.e. the Offshore Banks, Business/Coverage teams, Products Team, Risk Units and the Clients, for timely resolution of pending transactions.
Provide transaction-based guidance to the client for operational and other requirements
Attend to queries and inquiries from the client and providing them timely update on transaction status
Escalating any challenges/delays in processing to Branch, Relationship and Product Teams
Proactively calling customers to obtain feedback on a regular basis
Proactive periodic Report rendition to all trade clients (Weekly/Monthly)
Staying on top on Industry trends and regulatory policy changes that impact the trade clients
Qualifications
Candidates should possess a Bachelor's / University Degree or equivalent experience with relevant experience
Demonstrated experience with cash management processing and transaction services.
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