Tour and Package Specialist at ECLAT HR Consulting

Department: Operations

Industry: Travel and Tour

Report To: Regional Manager

Location: Lekki, Lagos

Salary: ₦200, 000

Responsibilities

The ideal candidate will (but not limited to):

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Providing advice on travel-related topics such as passports, visas, medications needed for trips, etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Recommending tours and excursions that are suitable for the customers’ interests, time frames, and budgets
• Creating detailed itineraries for each trip based on the clients’ interests and needs
• Assisting with trip planning by creating a list of potential destinations based on clients’ preferences and budget
• Calling clients to confirm reservations and inform them of changes to their itinerary
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Arranging for transportation to and from the airport for clients when they arrive or depart at their destination
• Explaining the rules and regulations about carry on baggage, checked luggage, and other items allowed on airplanes
• Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with tourism trends
• Recommending insurance coverage and helping clients purchase travel insurance policies

Education and Experience:

• Bachelor's Degree in Travel and Tourism, Hospitality Business, or relevant fields.
• 3 years’ experience in planning tour packages and visa processing for clients.
• Hands-on experience in reservation and ticketing.
• Excellent knowledge of visa requirements for various Embassies.

Required Competencies:

• Strong business sense and industry expertise
• A demonstrable interest in travel
• Knowledge of key holiday destinations
• Exceptional relationship management skills
• Excellent leadership skills
• Excellent time management and organizational skills
• Excellent problem-solving skills needed to handle customer problems
• Exceptional communication, negotiation, and customer service skills
• Ability to handle multiple tasks concurrently