Ticketing & Reservations Officer at DynamicPlus Advisory

Job Summary

• The Ticket and Reservations Officer is responsible for managing all aspects of travel and ticketing bookings for clients, ensuring accuracy, efficiency, and exceptional customer service.
• This role involves utilizing Global Distribution Systems (GDS) to book flights, accommodations, and other travel-related services, while adhering to company policies and industry regulations in Nigeria and internationally.

Key Responsibilities
Reservations and Ticketing Management:

• Process flight, hotel, and other travel-related reservations (e.g., car rentals, tours) using computerized reservation systems (GDS) such as Amadeus, Sabre, or Galileo.
• Issue, re-issue, and re-validate tickets accurately and efficiently.
• Experience in refund or change unused and partly used tickets
• Handle changes, cancellations, and refunds in line with airline fare rules, IATA regulations, and company policy.
• Calculate and quote accurate fares, taxes, and fees for local and international travel.

Customer Service and Consultation:

• Respond promptly to customer inquiries via phone, email, and in-person regarding travel options, routes, schedules, fares, and visa requirements.
• Provide expert advice and recommendations on travel itineraries and packages tailored to the client's budget and preferences.
• Resolve booking-related issues, complaints, and disputes with professionalism to ensure high customer satisfaction.
• Confirm and send detailed travel itineraries and confirmation details to customers.

Sales and Revenue Maximisation:

• Actively sell and promote various travel products, including holiday packages, travel insurance, ticketing and upgraded services (up-selling and cross-selling).
• Follow up on client quotes to convert them into confirmed bookings and maximize sales opportunities.
• Assist in building and managing corporate and individual client relationships to drive customer loyalty and repeat business.

Compliance and Administration:

• Maintain meticulous and accurate records of all reservations, transactions, and client communications.
• Ensure strict compliance with all Nigerian Civil Aviation Authority (NCAA), IATA, and airline-specific regulations and policies.
• Process payments accurately and efficiently, ensuring all financial transactions are reconciled and recorded.
• Stay updated on current travel regulations, visa requirements, and industry trends, especially those relevant to the Nigerian travel market.

Required Qualifications and Skills

• Education: A minimum of a Bachelor's Degree or Higher National Diploma (HND) in Business Administration, Travel & Tourism, or a related field.
• Experience: Minimum of 5 years hands-on experience in ticketing and reservations, preferably in a travel agency or airline in Nigeria.
• GDS Proficiency: Proven, practical proficiency and working experience with at least one major Global Distribution System (GDS) like Amadeus, Sabre, or Galileo.
• Certifications (Preferred): IATA certification in Ticketing and Reservations is a significant advantage.
• Knowledge: Strong knowledge of airline fare rules, ticketing procedures, and travel regulations.

Required Soft Skills:

• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• High level of accuracy and attention to detail.
• Ability to multitask and work effectively under pressure in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel).