Ticketing Officer at Midas Henok

Duties and Responsibilities

• Arranges reservations and routing for passengers at request.
• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Explain regulations, policies, or procedures.
• Inform clients of essential travel information, such as travel times, and transportation connections.
• Prepare customer invoices and accept payment.
• Plans route and ticket cost, using schedules & rates,
• Answers inquiries
• Determines whether space is available on travel dates requested by customer.

Requirements

• BSc / BA / HND in any field
• Minimum of 2 years work experience
• Basic computer proficiency.
• High customer satisfaction and retention skills
• Working knowledge of office equipment, such as copiers, scanners
• Knowledge of the industry
• Good marketing and communication skills.