Ticketing Officer at Halogen Group

Job Summary:

We are seeking a Ticketing Officer to join our team. The successful candidate will be responsible for managing parking compliance, maintaining order in on-street and off-street parking, and providing excellent customer service.

Key Responsibilities:

• Assist drivers with parking and collect parking fees
• Maintain order and safety in parking areas
• Provide information and answer questions from the public
• Liaise with customers and stakeholders to ensure efficient use of parking facilities
• Collect and record data for performance metrics and analysis
• Ensure compliance with legal and regulatory requirements
• Maintain a high level of customer service and professionalism

Requirements:

• Higher Secondary School Certificate or equivalent
• Integrity, dedication, and honesty
• Proven experience in customer-facing environment or related role
• Strong customer service skills and ability to manage customer expectations
• Safety-conscious and aware of potential hazards
• Ability to work under pressure and meet deadlines
• Capable of handling cash and operating Microsoft Office software

Working Conditions:

• Work across all departments within the organization
• Protect the interests of the company at all times
• Work in a fast-paced public service environment
• Be alert and tactful with physical demands commensurate with the position