Ticketing Officer at Excel and Grace Consulting

Job Summary

• We are seeking a detail-oriented and customer-focused Ticketing Officer to manage passenger bookings, ticket sales, travel schedules and ticketing records while ensuring a smooth and efficient passenger experience.

Key Responsibilities

• Manage passenger bookings, ticket sales, reservations and cancellations.
• Provide accurate information on travel schedules, routes, fares and departure times.
• Issue tickets and receipts, ensuring proper documentation of all transactions.
• Receive and reconcile ticket payments and maintain accurate daily sales records.
• Respond to passenger enquiries, complaints and booking-related issues professionally.
• Coordinate with terminal and operations teams to ensure timely departures and passenger readiness.
• Prepare daily ticket sales and revenue reports.
• Prevent ticketing errors, unauthorised discounts and revenue leakages.
• Maintain accurate passenger records and comply with company ticketing procedures.

Requirements

• OND, HND or Bachelor's Degree in Business Administration, Accounting, Marketing or a related field.
• 1 - 3 years' experience in ticketing, customer service, cashiering or transportation operations.
• Good numerical, communication and customer service skills.
• Proficiency in Microsoft Office and familiarity with ticketing or booking software.
• High level of accuracy, honesty, accountability and attention to detail.
• Ability to work under pressure, manage multiple bookings and work flexible shifts when required.

Key Competencies:

• Customer service and communication
• Cash handling and basic financial reconciliation
• Attention to detail and record-keeping
• Problem-solving and teamwork
• Integrity and revenue accountability.