Ticketing Officer at Aspom Travel Agency

JOB DESCRIPTION

• Providing customer service: Assisting customers with their travel plans, answering their questions, and providing travel suggestions.
• Making reservations: Booking airline tickets, hotel rooms, rental cars, and other travel arrangements for customers.
• Handling inquiries: Addressing customer inquiries about airline regulations, travel policies, and resolving any issues or problems that may arise.
• Managing bookings: Ensuring accurate and timely booking of flights, hotels, and other travel services.
• Coordinating with airlines and other travel providers: Collaborating with airlines, hotels, and other travel providers to secure the best travel options for customers.
• Processing payments: Collecting payments from customers and issuing tickets and receipts.
• Providing travel information: Offering information on flight schedules, travel itineraries, visa requirements, and other relevant travel details.
• Maintaining records: Keeping accurate records of bookings, payments, and customer information.
• Handling cancellations and refunds: Assisting customers with cancellations, changes, and refund requests, following the appropriate procedures.
• Resolving customer complaints: Addressing customer complaints and concerns in a professional and timely manner.