Ticketing Agent at JV Management Consulting

Location: Awoyaya, Lagos
Employment Type: Full-time
Industry: Travel & Tours

Job Summary

• Are you an experienced Ticketing Agent with a passion for delivering exceptional travel experiences?
• Our client is seeking a skilled and detail-oriented professional to join their team.
• As a Ticketing Agent, you will be responsible for managing flight reservations, issuing and reissuing tickets, handling itinerary changes, and providing excellent customer service to clients.
• The ideal candidate should have strong knowledge of airline reservation systems, fare rules, and travel documentation while ensuring seamless travel arrangements for customers.

Key Responsibilities

• Book, issue, reissue, and cancel domestic and international flight tickets.
• Handle flight reservations and itinerary modifications.
• Advise clients on the best flight options, fares, and travel routes.
• Process refunds, exchanges, and ticket revalidation in accordance with airline policies.
• Ensure accuracy of all travel bookings and documentation.
• Provide prompt and professional customer support before, during, and after ticket issuance.
• Stay updated on airline schedules, fare changes, travel regulations, and visa requirements.
• Resolve ticketing issues and customer complaints efficiently.
• Maintain accurate booking records and prepare periodic reports.
• Collaborate with the sales and operations teams to ensure excellent service delivery.

Requirements

• Minimum of 3 years of experience as a Ticketing Agent in a Travel and Tours Agency.
• Strong knowledge of airline ticketing procedures and fare rules.
• Proficiency in GDS platforms such as Amadeus, Galileo, or Sabre.
• Excellent customer service and communication skills.
• Strong attention to detail and high level of accuracy.
• Ability to work under pressure and manage multiple bookings simultaneously.
• Good problem-solving and organizational skills.
• A diploma or bachelor's Degree in a relevant field is an added advantage.
• Professional certifications in airline ticketing or travel management will be an added advantage.

Benefits

• Salary is based on experience and qualifications.
• Opportunity to work with a growing and dynamic travel company.
• Professional and collaborative work environment.
• Career growth and development opportunities.