Test Center Administrator at Dragnet Nigeria

Working Days / Hours(s): Monday - Friday, 8am - 5pm

Job Description

• The Test Center Administrator (TCA) will serve as the face of Dragnet in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.
• The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Required Conduct

• Ensure every candidate receives a fair test
• Represent Dragnet's vision, mission, and values
• Inspire others to succeed
• Ensure your test center provides a best-in-class and comfortable testing experience
• Permit only eligible candidates
• Safeguard the test center from misconduct

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures
• Greet examinees and verify identification
• Administer and proctor tests
• Register and prepare candidate scorecards
• If applicable, digitally scan and record candidate fingerprint identification
• Continuously monitor candidates as they complete exams
• Resolve or report candidate issues with urgency
• Secure all computer software in the test center at all times
• Reboot computer servers and reset passwords as necessary
• Report any occurrences outside company guidelines to corporate management
• Ability to be flexible with scheduling based on Dragnet capacity requirements.

Required Qualifications & Experience

• B.Sc in any discipline
• One-year customer service-related experience required
• Ability to communicate with candidates effectively and with professionalism and authority
• Ability to learn and apply operational and maintenance instructions, and other job documents
• Ability to write detailed reports and correspondence
• Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
• Familiarity with Microsoft Windows-based computer programs
• Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing).

Physical Requirements:

• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to perform periodic walk-throughs
• Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
• Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet
• Ability to enroll and pass a background check for administering federal government client exams
• Must be willing to work Saturdays.