Telesales Representative at Protege Professionals

Job Summary

• Telesales representative is to help the company grow by presenting products or services over the phone as well as dealing with complaints and doubts.
• The goal is to help the company grow by bringing in new agents and assisting the agents in developing their business.

Responsibilities

• Contacting potential agents to inform them about our product or new updates.
• Be responsible for relationship management and cooperation with existing agents.
• Answering questions about products or the company and asking questions to understand customer requirements and onboard the prospective agents to make sales.
• Promote the company’s products and services.
• Meet targets and deadlines within a goal-oriented environment.
• Keep records of calls well and note useful information so that it can be directed to the field sales team or technical team when needed.
• Handle grievances or complaints to preserve the company’s reputation.

Requirements and Skills

• Candidates should possess an OND / HND / B.Sc Degree with 1 - 2 years of relevant work experience.
• Proven experience as a telesales representative or other sales/customer service role, or experience in a lotto company
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.