Telesales Representative - Outbound at M-KOPA

About the job

We are looking for a Telesales Representative to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.

• As a Telesales Representative, you will play a key role in driving sales growth by connecting with existing customers over the phone. You will effectively introduce and sell M-KOPA's innovative products, achieving and exceeding sales targets while building strong and lasting customer relationships. Your contributions will directly support our mission of making essential products and services accessible to all.
• Your work will go beyond sales—it will involve building meaningful customer connections, providing an exceptional experience, and fostering loyalty that drives repeat business. This is your opportunity to thrive in a dynamic, fast-paced environment and be part of a team committed to making a real impact.\
• You will report directly to the Telesales Team Lead.

Expertise

Our ideal candidate is passionate about sales, customer engagement, and achieving targets. You will have:

• Qualifications: HND/Bachelor’s degree in Business Management or a related field.
• Experience: At least 2+ years in a corporate environment, with experience in the BPO or call center industry preferred.

Skills:

• Strong verbal and written communication skills.
• Proficiency in MS Excel.
• Excellent presentation, coaching, and people skills.
• Result-oriented mindset with a focus on achieving and exceeding sales targets.
• High ethics and integrity in all customer interactions.

Key Responsibilities

• Sales Excellence: Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implement effective sales techniques to achieve and exceed campaign conversion and sales goals.
• Customer Engagement: Build and maintain strong relationships with customers to foster loyalty. Handle inquiries, concerns, and objections professionally and promptly.
• Quality Standards: Maintain high call quality benchmarks by delivering accurate and complete information to customers.
• Productivity Goals: Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets.
• Feedback and Reporting: Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead on campaign progress.