Telesales Representative at Mshel Homes Ltd

JOB DESCRIPTION TELESALES REPRESENTATIVE

• Answering all incoming phone calls on the official lines of the company.
•  Reply to emails and give responses on all social media platforms.
•  Help and assist customers and prospects with complaints and questions via calls, email and social media.
• Give customers and prospects detailed information about the products.
• Follow up on leads and prospects and ensure you meet your sales targets.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
•  Utilize CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements.
•  Improve customer service experience, create engaged customers and facilitate organic growth.
•  Maintaining accurate records and documenting all customer service activities and discussions.
•  Assist in any capacity required in related customer service activities when necessary.
•  Carrying out all other tasks in the ordinary course of business which the management reasonably consider necessary or proper in the interest of the company
• Carrying out all other tasks in the ordinary course of business which the management reasonably consider necessary or proper in the interest of the company.

REQUIREMENTS

• Minimum of HND/BSC in any field.
• Minimum of three years’ experience as a sales/telesales representative.
• Experience in real estate marketing is compulsory
• Professional certification is an added advantage.